North Hill Trading Company, llc is a small family operated business in Akron, Ohio. We strive to offer items that are fun and unique for all ages. We offer fast free shipping on every item in our store and awesome customer support! You can buy from us with confidence, knowing that your information is secure. Please feel free to contact us if you are looking for something in particular.

Always Free Shipping 24/7 365 days a year we never charge you to ship. Our items have a 3 day handling time and 3 to 5 days shipping time during regular business hours Monday through Friday Eastern Standard Time. This excludes Saturday, Sunday and Holidays that fall during normal operating hours.

We offer a 14-day return policy on all of our items. There is a 15% restocking fee on all items unless it arrived damaged during shipment. All items must be returned as new with all parts, packaging, instructions as recieved. The cost of large freight delivered items if returned will be paid by the buyer. Currently we do not offer exchanges on any of our products.

Why was my order canceled?

Please message us your ZIP Code before placing an order to make sure we are shipping to your ZIP Code.

How can I return my purchase?

Please contact us for further support

I did not receive my purchase what should I do?

Please contact us for further support.

Wrong tracking number?

We use an automated system for all the tracking numbers. Sometimes due to a heavy traffic of sales a tracking mix-up might appear. Please contact us and we will make sure to give you the correct one.

Do you charge sales tax?

We do charge sales tax and you can check this information on "Shipping and Payments" tab for all the states we do

In order to provide you with the best possible customer service, we ask that you utilize eBay's internal messaging system to get a hold of us. Any inquires that are done outside of eBay's message system will not be answered, as those email/phone number accounts are not being monitored. We look forward responding to your message within 24 hours.