Payment
On Ebay we only accept PayPal for both UK and International orders. We would like immediate payment where possible, this enables us to pre order postage data, and pack your item for delivery to you. If for some reason, you can't do this, please ask first ! You do not need to wait for an invoice from us, unless you are purchasing more than one item, in which case, just let us know you have completed your shopping, and we'll adjust your shipping charges accordingly.
What happens next
Your items will be securely wrapped with plenty of packaging material to protect them.
All items have been checked and inspected for quality and are security marked. If for any reason you wish to return an item, our security marks must still be on the piece, otherwise we cannot refund you. This protects us from those people who attempt to defraud sellers by swopping their non-mint pieces for the newly arrived mint piece and then attempting to get a refund.
Delivery
We aim to despatch on the same working day (Monday to Friday) if you order early enough, or the next working day if its too late to go same day. Delivery will be via Hermes Courier or Royal Mail.
For the UK, including Channel Islands we use 1st class recorded delivery for the majority of parcels, and Special Delivery for those of a higher value. I'm afraid we do not have facilities for you to either view items in advance or to collect them from us. For international orders, we use the Ebay Global Shipping Programme. Please see Ebay rules regarding GSP goods damaged in transit that have left the UK.
While on the subject of international deliveries, please do not ask us to under-value a parcel because of Customs fees, or mark an item as a gift ?. This is fraudulent and we cannot get involved in such things. Please check ahead of buying internationally, whether any import duties will be applied to your goods.
When the item arrives
We would appreciate it if you left positive feedback for us on receipt of your goods, so that we know they have arrived safely.
Refunds to UK Buyers
If you have purchased the item by mistake, then we may agree to refund you, but you will be required to fund the return postage yourself. If, on the rare occasion that an item is damaged in transit, we would ask that you return it to us still in its original packaging. If we have a replacement item, we will send it out to you by return, if not, we will refund you once the item has been received.
If you are sending something back, please let us know first so that we can discuss options and make sure there is someone here to receive your parcel.
Any problems/questions
If there is a problem ? please contact us first, rather than leaving negative feedback or low star rankings.
