- We ship to all U.S. states via UPS (United Parcel Service), USPS (United States Postal Service) and FedEx.
- The cost of shipping to Hawaii, Alaska, Puerto Rico, may be higher. Please contact us for shipping quotes prior to ordering. Free shipping DOES NOT apply to orders shipping to HI, AK, PR, GU, SAIPAN.
- Please DO NOT use P.O. Box addresses when the shipping method offered is UPS/FedEx Ground. Please change your address to a physical address before you bid.
- We offer local pick-up.
- Note that we don't ship to APO address.
RETURN POLICY
We provide a 30-day period for refund on all products, We must receive the item back within 30-days.
- The item must be returned in same condition as sent to high bidder, ex. same box and packaging materials
- If the item or packaging has any physical damage (burnt, chipped, cracked, seals broken, etc) or if there are accessories missing, your RMA case will be voided and the item will be returned to you.
- Any product described as "not refundable" on the product details page is not eligible for the 30-day refund policy.
- Note that we don't ship to APO address.
Returns for Repair or Replacement (RMA: Return Merchandise Authorization) We provide a 30-day repair or replacement warranty. The RMA process is as follows. - Request an RMA Number
All product returns must have an RMA number so that they can be identified. To obtain an RMA number, please send a request via eBay message.
- Send the Product to us
Once your RMA number has been issued, we will provide our return address via email. Please respond to that email with your tracking number. (For product replacement or refund requests, please return the entire item package including all accessories. Package contents will be examined for completeness before a replacement or refund is issued.)
The RMA is Processed
If a replacement was requested, a new order will be generated once the RMA is approved. Updates on the replacement order will be sent out via email. If a refund was requested, a credit memo will be generated once the RMA is approved. In 3-5 business days, the refund amount will be credited to you via the original payment method. The overall turnaround time for a return is about 7-10 business days from the time the shipment is received by our RMA department (3-6 business days for RMA processing and 3-4 business days to expedite the refund or replacement). - All defective, dead on arrival (DOA) items will be inspected and tested by our RMA department. If the item is tested to be in working condition, the RMA will be rejected and the item will be returned to you.
- Some items are non-refundable and can only be exchanged for an exact replacement. These items are described as "not refundable" on the product details page.
- Items received by us after the initial 30-day period are no longer eligible for refund.
Please note that any physical damage will automatically void the product warranty and any products that exhibit physical damage will be returned to you. For example, we cannot accept returns if the item is cracked, chipped, burnt, has bent pins, or if the item has sustained any other type of physical damage. We highly recommend reading the manufacturer's instructions carefully before installing your product. |