SPECIFICATIONS

• About Us

  Who we are

  Now trading for over 18 years we have grown to be one of the UK's largest spare part suppliers for products such as Pitbikes, Quadbikes, Gokarts, Garden Machinery, Helmets and Clothing, Electric Toys, Mini/Midi Motos, Motorbikes and Scooters, Mobility and Bicycles, Caravan Trailers and Boats as well as Electric Motors and Batteries. In addition we offer a range of gift and clearance lines.
  
  We stock over 1 million items and dispatch globally over 40,000 orders per month; we hope you can be one of our customers today.

  Legal details

  PetrolScooter is a trading name of No Nonsense Products and Services Ltd.
  Our UK VAT number is: 785 2835 88.
  Registered with companies house, our company registration number is: 3819048

• Payment

  We accept payment online by PayPal. You can either pay with a paypal account, or using a credit or debit card (account not required).
  
  We currently do not accept cheque, postal order, or cash by post.

• Shipping

  What is the shipping cost to my destination?
  This varies depending on your location, and the options are displayed at the top of each ad. We make these rates as accurate as possible within the limitations of eBay's systems. Unfortunately we cannot currently list every postcode exception in every country, so on rare occasions we may be forced to request that extra shipping is paid. Where this happens, you will of course be entitled to cancel and receive a full refund if you wish.
  
  Shipping is not listed to my destination, can I get a quote?
  Yes! Some items are difficult to price for worldwide shipping due to various reasons. Please contact us with your full address and details of which items you are interested in.
  
  What is a working day?
  Working days for delivery companies are Monday to Friday, excluding bank holidays. This means that a next day service on a Friday, for example, will arrive on Monday (the next working day).
  
  When will my item be despatched?
  We do our absolute best to despatch all items received with cleared payment before 2.30pm Mon-Fri on the same day (excluding bank holidays). All other orders will leave on the next working day.
  
  Sometimes payment issues, fraud checks, adverse weather and other unusual events can cause a delay to despatch that is beyond our control.
  
  UK BUYERS: Who will deliver my item, and how long will it take?
  For most items you have the choice of a Free 3-5 working day delivery which uses the Royal Mail services or UK Mail Express Courier (next day with tracking). Please note next day services are not 100% guaranteed money back. Delivery is made within 99% of all cases, and only a small reduction is offered if the delivery is effected later than 1 day. Where an item is dispatched on a Free service this is normally the slowest service but you have the opportunity to upgrade at discounted prices.
  
  We reserve the right to upgrade the service without notice (for example from Royal Mail to courier), which may be necessary due to weight restrictions etc. Some areas of the UK (offshore and highlands) may take longer than the stated time frame as these areas are not gauranteed.
  
  INTERNATIONAL BUYERS: Who will deliver my item, and how long will it take?
  We use P2P Mailing, P2P Tracpak, UPS and DHL to ship our items all over the world. P2P is classed as "Standard" and UPS, DHL are classed as Express. Buyers can choose to upgrade to Express services where applicable.
  
  Tracking will be provided in most cases, except instances where items shipped to EU countries are on the standard service.
  
  
  
  International delivery times: (subject to customs or other delays, which can sometimes add up to 2 weeks in rare instances)

  • EU Standard: 2-7 working days (no tracking)
  • EU Express UPS/DPD: 1-5 working days (precise tracking)
  • USA Standard: 5-10 working days (basic tracking)
  • USA Express UPS/DPD: 1-3 working days (precise tracking)
  • Worldwide Standard: 5-15 working days (basic tracking)
  • Worldwide Express UPS/DPD: 1-6 working days (precise tracking)
    
    

  How can I get help with shipping or tracking?
  Please send us an ebay message for any questions that you have about shipping.

• Returns

  What is the basic returns policy?
  We allow returns of unused, undamaged items for refund or exchange within 30 days. This period may be extended during the Christmas period of November and December, which will be stated on the listing. Exchange or store credit may be offered after this time at our discretion.
  
  What is the returns address?
  PetrolScooter Returns Dept.
  12-20 Carter Road
  Stoke Aldermoor
  Coventry
  CV3 1BX
  United Kingdom
  
  Who pays for return postage?
  Where we make a mistake or send you an item is that is different to the displayed item we will of course pay the return shipping cost. For all other returns the buyer is responsible for return shipping costs. Where we agree to pay for the return shipping costs we will provide a free-of-charge Royal Mail Tracked Returns label to UK customers for items under 20kg and 61x42x42cm in size.
  
  If any other courier is used that has not been arranged by either ourselves or the eBay returns service, we will not be liable for the cost under any circumstances.
  
  International buyers may find that it is not cost effective to return unwanted items. This is because the shipping back to the UK may be more expensive than the value of the refund, particularly for low value items. It is usually far easier to resell the item in your home country, and many buyers realise a profit by doing this!
  
  What is the returns process?
  

  • Package your item for safe travel. Please open an eBay returns case and we will provide a Royal Mail label (where possible).
  • Fill in the returns form that was included with your order, or include a note with your name, eBay user ID, postcode, and instructions as to whether you would like a refund, exchange, replacement etc.
  • Return the item to us (address above). Please keep your receipt for proof-of-postage. We recommend using a tracked service as we cannot refund lost items. If you are using one of our returns labels, simply take the item to your local PostOffice.
  • Allow 5 working days for us to receive and process the item (longer for international buyers).
  • Send us an eBay message if you would like to query your return after this time.
  • We will arrange an exchange or refund as required.
• Warranty

  We offer a 12 months replacement parts warranty subject to suitable images being provided to substantiate the claim. Where the part is for a machine we have supplied customers will be required to fit the part themselves.