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Our stock is normally BRAND NEW. If not, will state clearly if the part is used
or refurbished. Normally we have several of the same part in stock so please
ask if you require multiple boards. We also have discounts available for orders
over USD $500.
We have an enormous range of Samsung, LG, Panasonic, Toshiba, Sony, Philips and
NEC parts, as well as many for other Korean brands. Many of our parts are not
listed on Ebay so if there is anything you can’t find feel free to contact us
**
PAYMENT **
We require payment by PAYPAL within 2 days of making your purchase.
** SHIPPING **
We ship anywhere in the world for the one freight charge listed on Ebay. We use
the AIR PARCEL POST method which has a usual lead time of 10-12 days from
payment. We are unable to ship until payment has been received. This service is
not tracked.
A faster service (6-8 days from payment) is available for double the listed
freight charge (eg $10 regular becomes $20 total for the faster service). This
service is tracked.
In most cases orders are shipped same day unless payment is received in the
weekend in which case the item will be sent on the next work day
(Monday).
Please be aware there may be import duties customs charges applicable for this
product in your country. Normally this is not the case however please check
with your country's customs office to determine what these additional charges
could be prior to bidding/buying. Any additional costs are not included in the
item price or shipping charges.
Charges are normally collected by the delivering freight (shipping) company or
when you collect the item.
** FEEDBACK **
We always provide feedback and hope that you will as well. Please contact us
before placing neutral or negative feedback as we believe there are no issues
that can't be resolved. Please check out our feedback, we love repeat customers
so we ensure our service / ratings are excellent.
** RETURNS **
We guarantee all boards are working 100% and leave us in perfect condition. All
boards are BRAND NEW unless clearly stated otherwise in the listing. Should any
problem occcur we must be notified within 21 days from order (including 10-12
days shipping)
All Platinum TV Parts parts are identified by serial number and or our unique
identification stamp. We are unable to credit any part that is not the exact
board purchased from us. Please make a careful diagnosis of which part is
required, as any part returned in working condition (i.e. due to incorrect
ordering / mis-diagnosis) is subject to a 20% re-stocking fee as we must check
function / condition and change status from new to used. We must receive the
part within 28 days of initial payment to process a claim. Claims cannot be
accepted if an item is not returned within this time frame.
Any part returned due to a genuine factory manufacturing fault will be replaced
at no charge once the faulty board has been received (return freight buyers
cost). All freight TO the customer is at our cost. If we are unable to
replace the board we will make a full refund including initial freight charges
to you.
In the rare event a part arrives in damaged condition please keep all packaging
and photograph a/ the part, b/ the outer box, c/ the inner packaging. This will
greatly assist with the claim. If a parcel does not arrive on time please wait
a few additional days (occasionally Customs hold up parcels), then contact your
local post office. If it has not been received within 16 days from payment,
please contact us immediately. Your local post office will get back in contact
with you and investigate further.
** CONTACT US PLEASE! **
We value your business and respond to all enquiries. In many cases we have
items in stock that are not listed on Ebay. We are
located in Milford, Auckland New Zealand. Please be aware of the time zone
differences which may delay an immediate response...many thanks !
Please
use the RED DOOR to find other TV parts in the PLATINUM store.