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How to place your order:
- Press
- Complete the payment
- Send us a message with your imei number, model and network if you know it. You can get the imei by pressing *#06# on your phone.
- Send us a confirmation that you have read the ad, the list, and that you fully understand that this has a 70% chance to unlock your phone and that you will get fully refunded in case it faills.
- Send us a confirmation that you can wait the estimated delivery time and that you understand that once the order is placed this cannot be cancelled.
- In case the unlock faills, we will refer you to the PREMIUM list, it has a higher price, understand that we are not asking for more, but if the phone cannot be unlocked with the normal service, we do not have other choice and we are not forcing you to buy it, it is just as a referal in case you cannot find a way to unlock at a cheaper price.
- Confirmation that in order for us to get a UNLOCK or a REJECT from supplier it takes 4-8 business days. Business days are from monday to friday.
EXAMPLE OF MESSAGE AFTER PAYMENT: 1. IMEI 01234................. MODEL IPHONE 5
2. I have read the list and i understand that unlock might be unsuccesfull and i will get full refund in case it does.
3. I can wait the estimated time
4. I understand about the premium list
5. I understand that it takes 5-8 days to get a response from supplier -----------------------------------------------------------------------------------------------------------------
Who does not understand this and does not agree with this, please do not buy, we do not need unfair negative feedback from unfair and dishonest buyers. We do everything in our power and in no case will you loose the money according to our refund policy UNLOCK or MONEY BACK within the specified terms in my list. We are fair with everybody, even the ones that decided to leave us negative feedback in the past, but enough is enough. -------------------------------------------------------------------------------------- IMPORTANT: - Please check your imei twice before sending it.
- Please check to see if the phone is not allready unlocked
- Once order is processed, it cannot be cancelled, please be carefull, respectfull and read the whole listing to avoid possible discomforts and problems.
- If unlock is rejected we will offer a second option if you wish, a premium service. Please understand that not all requests will get unlock aprooved with this service. It has a 80% unlock rate. All rejected unlocks will be refunded. Please do not leave negative feedback, you are informed about the unlock rate before you make the payment.
- Please do not submit blacklisted imeis.
- The item is in the right category.
- We are authorized to sell this item. We are a registered seller in Spain with VAT and EORI NUMBER ESY2188556M that can be verified on VIES and this is our main registered activity. We are a VAT paying company.
- The item does not have malicious software.
- Delivery is done in phisical format to comply with ebay standards on digital delivery
- This item complies with media policy and informative compilation.
- The Digital Milenium Act allows us to unlock phones since the new law was signed in the first week of september 2014.
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Delivery
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| Instructions
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Processing for this item is 1-8 days during our business hours. Please have patience, we will answer any question you might have.Working hours are from Monday to Friday. Sometimes we work weekends also, but please do not count on that. All orders and questions will be answered for sure during our working hours and weekends and international hollidays do not count in the above timeframe..
- Sometimes your orders can have delays. We allways kindly ask our clients, especially those with shops to leave a bigger timeframe for their clients.
- This delays do not depend on us and we are doying the best possible to deliver your order in the estimated timeframe.
- If your order is delayed please contact us and kindly wait for our answer. Due to the high volume of questions we kindly ask for your patience as when we get to your question we will surely answer it.
- This delay may sometimes not depend on us, but rest assured that we are doing everything possible to get them on schedule.
- If you have sent a message, or a question, please do not repeat it, wait for our answer, multiple messages with the same title will only delay our answer to your question and to the questions from our other clients
WORKING HOURS
- Monday to Friday 10:00 in the morning to 19:00 in the evening.
- We do not work saturdays, sundays or in international hollidays, but in most cases we will respond to questions and process orders, but please keep in mind that weekends do not count in the delivery timeframe and we are not responsable if your order is delayed because of that.
NOTIFICATION - IMPORTANT- A order placed outside working hours has a chance to be processed next day.
- Please contact us if you have any questions, you have the shop's emaill below, at the bottom of the page, or simply press Contact us.
- Please do not leave negative feedback, we want all our clients to be happy with their orders, so we ask to contact us and explain why you are unhappy in case you want to leave bad feedback, we are sure we can fix things with a little patience from both sides.
Payments are accepted with:
- Paypal
- Bank Transfer LaCaixa [available only for spanish clients]
- Bank Transfer Bankia [available only for spanish clients]
- Servidorimeiunlock is not responsable for phones that are hardlocked, that do not have attempts available to insert the unlock codes. Please check that your phone can be unlocked untill placing order with us.
- A wrong order cannot be cancelled if processed, please check your imei twice untill you send it to us.
- If the code is not available in our database or the unlock is denied by the network with which we work, you shall be refunded according to our policy, refunds no questions asked.
- Please check that the phone is actually locked untill you make the order with us, once processed the order there is nothing we can do to stop it.
- If you have a iphone, please check to see that it belongs to the network that this listing is designed for.
- If the unlock, or the code delivered does not work, we will ask for video proof, where it can be clearly seen that the phone has attempts available, that it asks for the code, the moment you insert the code and the error. This is the last step in case we cannot offer other solution.
- Our voting sistem is automated. Once we get a positive feedback from you, the sistem will leave a positive feedback from us automatically.
- We are gratefull to all our costumers who can leave a POSITIVE 5 STAR VOTEA and we will keep trying to offer the best service possible.
- If you have any problem, the solution is not a negative feedback. Please contact us if you have a problem with your order and we will do anything that is in our power to solve it.
- For any urgent problem, below in every listing, there are CONTACT DETAILES, where you have our direct emaill, when sending a message please specify your ebay username.
Just update or restore the phone after we finish the process and that's it, the phone will be factory unlocked.
IF YOU HAVE ANY QUESTION PLEASE ASK
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