Return or Exchange Item(s):If you are not completely satisfied with your purchase(s) you must inform us within 7 days of receipt, please email us quoting your order ID, your name, address, and the item you wish to return. We will issuer you with a Returns Number. All return item(s) must be received within 10 days of Return Number issued date.
In all cases, the item(s) returned must be in their unused original condition(s)*. All goods will be inspected on return.
For health and hygiene reasons, no refunds are available on pierced earrings or navel jewellery(s). Ring(s) ordered to specific sizes are also non-returnable.
The item(s) is/are your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Faulty or Wrong Item(s):
If the item(s) you received is/are faulty or is/are not what you originally, please email us quoting your order ID, your name and address, the product(s) code and the reason for return, and whether you require a refund or a replacement. All return item(s) must have a valid Return Number. All return item(s) must be received within 10 days of Return Number issued date.
Refunds
All refunds will be for the full price paid for the item(s), but not for the costs of gift wrapping and postage. Any refunds due will be processed back onto the original card used for payment usually within 14 working days.
Discount Code, Vouchers and gifts:
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriated discount level.
Please note that any item(s) received, as gifts during promotions smsgiftsonline.com or royaldragonbooks.com is running must be sent back to us along with the item(s) that are being returned in case you are applying for a refund. If you do not send them back, smsgiftsonline.com and RoyalDragonBooks.com reserves the right to charge you for them as well for P&P if applicable. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item(s) must be return in its original packaging with original box(s).The original hoop(s) and tag(s) must be unbroken and still attached with the item.
Please note all refunds will be for the full price paid for the item(s),but not for the costs of gift wrapping and postage.
* The item(s) must be return in its original packaging with original box(s). The original hoop(s) and tag(s) must be unbroken and still attached with the item. Jewellery Care Guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
