Payment:

PayPal is our preferable payment method. If you need other payment way, please contact us by email in advance when you place the order.

An UPI (Unpaid Item Report) will automatically be opened by eBay if any Payment is not received within 4 days of the auction end time.

If you place the order by mistake or change mind to cancel the order, please contact us for confirmation within 48 hours of the auction end time. 

Shipping and Tax Duty:

1>Shipping Address: 

We only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.

2> Preparing and Delivery Time:

Normally it will take around 0-4 days for shipping preparing and 3-12 days for international shipping by DHL,EMS,UPS FedEx or TNT (This really depends on where the item is located in ---USA Warehouse or China Warehouse). Tracking number will be available within 1-3 days after marking shipped status.Any unexpected shipping delay will be informed from us in advance by email.  

** >We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.

**  If any import charges or fees, it should be the buyer's responsibility.

** >If the item is located in USA warehouse, it means that we have pre-paid importing duty and tax for USA buyer only other country buyers may also face the tax issue. 

Return and Warranty:

1.>Return:

We accept returns or exchange within the promised time upon your receiving the item (normally it will be within 14 days or two weeks).

**>We will do a full inspection and standard packing before international shipping to avoid any shipping damage.However,if any parts broken or missed upon your delivery, please contact us by email or WhatsApp for solution immediately. At most of time, you will be replied less than 48 hours,if not, please resend us email again.  

2.> Warranty:

Normally we offer 1 year quality warranty and guarantee for bike frame and fork, and 6 months quality warranty and guarantee for other parts and accessories related to our bikes. 

**> Please note that different issue or problem might result different solution and handle time, please give us an reasonable responding time (1-2 business days) to resolve any problem if in any case you are not satisfied with the item or our service. At most of time, you will be replied less than 48 hours,if not, please resend us email again.  

3.> Other Issue

All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.

**Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid.

Customer Service: 

We back our commitment with superb service and a customer 100% satisfaction guarantee, so please DO NOT hesitate to contact us any time before and after your purchase by email.

We understand the concerns and frustrations you might have, and will try our best to resolve the issues. So Please DO Email us  BEFORE leaving any negative feedback or open any dispute on eBay and PayPal. 

We are young and responsible pro bike seller and open to any questions you might meet and would like to try our best to solve it with you at the first time.

However, due to high volume of daily incoming emails and time difference, we may not be able to reply your emails immediately.

Please at least allow 48 hours for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.

Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.

Contact Us:

Service Time:  8:00AM-12:00PM(Beijing Time), From Monday to Saturday.

Email: Ebay Message ( Find us on ebay, and click the contact the seller)

WhatsApp /Cell Phone: +86 15959240023.