Once payment has been received, we pride ourselves on shipping out your orders within 1 to 2 business days. Not all orders are shipped from California
Your orders may be shipped with UPS, FedEx, USPS or by Freight depending on the size of the item. You will receive a tracking number so you know when your order will arrive. Please make sure someone is available to take delivery. We are not responsible for missing or stolen packages. Please make sure your shipping address is correct with PayPal before finalizing purchase.
All listings that are offered with free shipping are only within the Continental United States. If outside the Continental United States, please contact us for shipping cost.
Import & Customs: BUYER is responsible for ANY AND ALL IMPORT DUTY COSTS AND CUSTOMS FEES. We will not be responsible for any additional costs that may be incurred due to international shipping.
TERMS OF SALE
- We offer a 30 day return policy for your convenience.
- All returns or refunds must obtain a reference number. This must be submitted and approved by us before a return or refund will be granted.
- When returning an item for a refund it is assumed that all products are new and sale-able
- Re-boxing fees will be assessed on items received with damaged packaging
- Any product returned damaged, used or otherwise unsaleable condition may be returned to the customer or credit given at a lower value, at the discretion of Wicked One Off Road.
- Responsibility is yours to show proof of delivery when making a return.
- The buyer is responsible for shipping the returned merchandise.
- We will not authorize any returns after the 30 day period.
WARRANTIES
If the item shipped has been damaged caused by the carrier service, the customer has three days to contact us from the delivery date so we can file a claim with the shipping carrier. If the customer contacts us past the deadline, we cannot guarantee a warranty claim for damaged merchandise.
Warranties are granted by the manufacturer for any defects. We will do everything in our power to assist our customer with the warranty claim if it is warranted.
If a size chart is provided, it is for reference only and we are not responsible for errors or accuracy. Get professionally fitted prior to purchasing to assure a perfect fit.
CONTACT US
We work hard to make sure your experience with us is smooth and easy. If you would like to contact us for an item you need in bulk or wholesale, have an issue that needs to be addressed, please contact us. This can be done by clicking on the "ask a question" link.