We aim to dispatch all orders placed before 3.30pm on the same day Monday – Friday (Public Holidays not included).
Any order after this will be sent out the following working day.
iQuatics use a selective few methods of delivery to ensure we give the best service in the industry.
Delivery Address: Please ensure you give your correct delivery address. Any incorrect and incomplete address risks being returned back to iQuatics. In these cases you will be liable for a delivery charge before re-despatch.
The delivery address will be directly copied from the address provided; we take no responsibility for lost post due to incorrect postal details being supplied.
Standard small packets delivered by Royal Mail Recorded Signed For™ service will give you complete peace of mind with proof of posting and an electronic copy of the signature available online.
- Proof of posting
- Signature on delivery
- Online confirmation of delivery
With Recorded Signed For™, we aim to deliver your item the next working day. This service is not a guaranteed next day delivery. Time can change dependant on weather and busy festive seasons.
For guaranteed next day delivery for your items, orders will be sent out using UPS courier service. You will be provided with a tracking number. UPS will attempt to deliver the item up to 3 times. If for some reason you are not available on the third attempt you will be charged for the return of the item to our warehouse.
UPS next day delivery is only for UK Mainland postcodes. iQuatics will dispatch orders with this option selected by next day courier however once the item is in the courier’s possession it is out of our control therefore the £2.50 charge cannot be refunded if the courier fails the next day delivery attempt.
If your item does not arrive by the expected time/date please let us know so we can get the item traced as fast and efficiently as possible.
International Postage
All of our small packet items are delivered by Royal Mail International Signed For™.
All items are tracked until they leave the UK – and in some cases on arrival in the destination country. Check the progress of your item online until it reaches the destination country’s postal service as a registered item.
With International Signed For™ delivery our delivery is usually within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. These times are not guaranteed.
In non European countries a customs form needs to be filled in. iQuatics will accept no responsibility for any duty incurred by customs.