Arrive Alive Guarantee
We guarantee your order will arrive alive and healthy. If in the rare accession they don't arrive healthy or alive please send us pictures with 2 hours of the 1st delivery attempt. Once we receive the picture we will either reship your product on the next shipping day at no cost to you or issue a refund. Extra fish or shrimp doesn't qualify for a refund, refunds are only issued on the number you purchased.
Please read our Arrive Alive Guarantee Here