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returns |
| Sterling and Stone Trading Company offers a 14 day money back guarantee for all purchases. The item returned must be in the same condition as it was sent from us to the buyer. A refund will be applied to your PayPal account within 3 business days of receiving the item back in our processing center. The buyer is responsible for all costs of shipping and returning the item. To returns an item, contact us via email, eBay email or telephone to receive your RMA #. Write your RMA # on the shipping label or the outside of the box and return the package to us. Once we received, we use the RMA number to process your return. All returns must have an RMA number to insure credit to your account. | |
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shipping |
| We do our best to ship all purchases the same day they are paid for or the next business day. We guarantee to ship your item within 2 business days of receiving payment for it. In the unlikely event, there is a problem with your order or the shipment, we will notify you through the email address provided to us from the PayPal transaction for your purchase. | |
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payments |
Payment for your purchase must be received within 7 days of the purchase date. If you are bidding on multiple items and would like to combine shipping, just send us an email and we will hold the first item up to 10 days so you can complete multiple purchases and submit only one payment for the items along with receiving a discount for shipping the items together as one package.
Note that the eBay unpaid item system will take effect after 7 days. If the item remains unpaid, eBay will submit an unpaid item claim and can then block the buyer from purchasing additional items on eBay. | |
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