Shipping

We Ship Worldwide!

• Free U.S Shipping: Most items offer a free shipping option to addresses in the continental U.S.
• Quick Shipping: More than 99 percent of our orders ship within one business day.
• Secure Shipping: You will receive a tracking number the day your item ships.
• Combined Shipping: Each additional item ships at a discount or FREE.

U.S. Shipping

• USPS First Class: $7.95
• USPS Priority: $8.95

Not all shipping methods may be available to all addresses. We'll contact you if we find any trouble with address.

Canadian Shipping

We ship multiple packages to Canada every day, usually via the U.S. Postal Service for delivery by Canada Post. Standard delivery usually takes 7 to 12 days, but it is sometimes delayed due to delays in customs clearance.

• Shipping to Canada: $9.95

Australian Shipping

We ship to Australia and New Zealand every day, through the U.S. Postal Service which is delivered to our customers by Australia Post or New Zealand Post. We find it to be quite reliable and efficient with many packages arriving in only 5 to 12 days.

• Shipping to Australia: $9.95

Shipping to the UK

Packages to the UK are shipped via the U.S. Postal Service and delivered by Royal Mail. Please see our customs disclaimer, below, as Royal Mail tends to be agressive about collecting customs duty, taxes, and related fees.

• Shipping to the UK: $9.95

Shipping to Europe, Asia, South America and the Rest of the World

We ship to more than 100 countries around the globe. Standard Delivery usually takes 10 to 20 days. Economy delivery may take longer. Expedited shipping is available for customers who need their goods sooner

• International Shipping: $9.95

Important International Shipping Information

The following applies to all packages sent outside the U.S.:

Shipping Times Vary: The above shipping estimates may vary based on mail volume, local conditions, work stoppages, customs delays, and other factors that are out of our control. These estimates are approximate delivery times and not guarantees. If you required a guarantee, ask us about UPS Worldwide Expedited or Worldwide Express shipping.

Import Duty and Tax Disclaimer: Import duties, taxes, and related fees and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

No Gifts Policy: We are a corporation and it is against the law for us to ship items as gifts, so please do not ask us to do so. All customs documentation will show the price you paid for the item. Please do not ask us to commit fraud by reporting an artificially lower cost.

Combined Orders: If you order items separately to avoid paying import duty or taxes, please separate the orders by 24 or more hours. Multiple orders for the same individual may be combined unless you order them more than one business day apart or include instructions not to combine them.

• Combine multiple orders going to the same person and address into a single package;
• Split orders into multiple packages which may originate from different warehouses and may be delivered on different days;
• Upgrade or change your shipping service to speed delivery.

Please see our policy page for full details.

Payment

• Payment is due immediately. If you do not pay within four days, an unpaid item dispute will automatically open.
• PayPal is our preferred method of payment and offers security for both the buyer and seller.

• If you wish to use a credit card, you can do so through PayPal. If you do not have a PayPal account, it is easy to apply.
• If you believe the total on your eBay invoice is incorrect, please contact us using the Ask a Question link at the bottom of each listing.

The MiniBearGems Guarantee

• We guarantee to fill your order quickly, efficiently, accurately and to keep you informed as to its progress.
• If we make a mistake packing your order, or if the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you. (This offer applies only to our errors. If an item not fit or you do not like it, you are responsible for the return shipping, as outlined in our returns and exchanges section.)
• We also guarantee to respond quickly (usually within one business day) to any inquiries or customer services issues, and to deal with you honestly and fairly, in accordance with our policies and eBay’s terms and conditions.
• Our dedicated customer service staff will available to assist you with your order, answer any questions and facilitate returns and exchanges.
• In return, we ask that you read the item description, ask any questions before your order, pay quickly, and leave us five star feedback.

Returns & Exchanges

• 30-Day Return Policy for most items – Just be sure the item is in new, re-saleable condition and in its original packaging. For example, if your Pajamas or Sportswear shipped to you in a nice branded box, you must return that box with your Pajamas inside the original corrugated box we shipped it in. No returns on food, underwear, swimwear, medical products, health and beauty aids, and select other items. Please see individual listing for each product’s return policy.
• No RMA number needed – Don’t like it or doesn’t fit? Simply fill out the very short form included with every item and ship it back to us. No need to call or email us for a return authorization.
• Fast processing – We process most returns and exchanges within two business days of receipt so you can quickly get your replacement item or money back.
• Free exchanges – We understand that buying clothing online can result in sizing or fit issues. If your item does not fit, you can exchange it for another size, color or style, and we will waive the restocking fee. The only cost to you is the shipping.
• 15 percent restocking fee – All returns are subject to a 15% restocking fee. (Fee does not apply to exchanges.) Shipping, including return shipping, is the responsibility of the buyer. If your item shipped with free shipping, we reserve the right to subtract the cost of shipping from your refund.
• Did we make a mistake? If you need to make a return because we sent you an item, color or size that you did not order, contact us using the Ask a Question link in any listing so we can solve this really quick.

About MiniBearGems

In one word...Quality. MiniBearGems is a family owned company full of sexy, fun designs and up to date styles. While many retailers produce cheaply made clothing of horrible quality, MiniBearGems produces and distributes superior designer style high quality lingerie at affordable prices. We give enormous attention and priority to two factors that determine the quality of our brand:

1.     The quality of the fabric used with great significance placed on using only the highest quality materials and;

2.     The quality of the construction and creation of the clothing.

MiniBearGems not only focuses on high quality materials, but quality in the production (with much of the process being by hand) of the pieces that carry our name.

Our quality lingerie, pajamas, swimwear and accessories are manufactured exclusively in countries such as Colombia, Egypt and Brazil adding to the attention paid to high quality clothing. We create and distribute each piece with great importance placed on durability, exceptional appearance, and comfort while maintaining affordable prices. 

Thank you for trying MiniBearGems. We guarantee you will be highly impressed by your purchase.

Our mailing address is as follows (do NOT send returns without prior authorization):

MiniBearGems
7356 NW 34TH ST
Miami, FL-33156