Our carriage is to UK Mainland only, not including Scottish Highlands. Please ask for carriage charges to Northern & Southern Ireland, English Isles and Scottish Highlands & Isles.

If your post code falls into the category underlined below please ask us for a quote: POSTCODES: IV, HS, KA27-28, KW, PO30-41, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25 All parts must be checked for any damage in transit upon arrival, BEFORE you sign for them. We can NOT refund or exchange any parts damaged in transit if signed for in good order.

Any products returned must be in a re-saleable condition & include the original packing and documentation. Car Spares Outlet must be informed of any return requests within 7 days of the original order date. Items returned after 3 months are for replacement only, unless we no longer stock that part. Items returned as faulty will be sent for testing before a replacement or refund can be offered (assuming the product is found to be faulty.)

Certain items carry a test fee. If the item is found to be not faulty, there is often a test fee passed to us and this will need to be covered before the non-faulty part can be returned. Fuel Injectors and pumps will need to be tested if returned as un-wanted. This will incur a test fee which will be passed on to the customer. Once your return is authorised an acknowledgement will be emailed to the address used on your original order. Lines are open 9:00 - 17:00 Monday to Friday. Any products returned without an invoice included will be refused. Please return your item(s) in original packaging and ensure that all packages are securely wrapped. Clearly mark your invoice Number on the outside of the package.

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with our customer service agent. Car Spares Outlet will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible. All returns must be received within 7 days of receiving the item.Upon receipt, all products will be inspected and at our discretion, credit may be refused.