For many brands, making quality printed items is an afterthought. But, for us, it’s the main attraction. It’s the only thing we’ve been doing for years and we pride ourselves on having high quality products and excellent service.

Our mission is simple:
”To create High quality personalised products and achieve outstanding customer satisfaction.”

Each and every one of our products is the result of passion for quality. For example every item we produce is hand finished in our own small manufacturing facility and we make every item to order.
As one of Britain’s fastest-growing companies, we strongly believe that things can always improve and get better. That’s why we always look beyond the conventional to discover new ways to do things better, creating quality that nobody else could.
Like, for example, using high grade materials with proven protective properties or creating stylish designs that actually enhance your experience. We want everyone to enjoy our products and to enjoy them all the time.
Personalised products have become an integral part of our everyday lives. And at CaseStop it makes us proud to know our customers are happy.

We only accept PayPal as a method of payment

Shop more securely – without sharing your financial details.
It’s simple – you only need your email address and password to check out online.
Accepted worldwide – from big retailers to small websites in 202 countries.

All orders are covered by eBay's Money Back Guarantee. For more information visit http://pages.ebay.co.uk/ebay-money-back-guarantee

Your Order
Packages are generally dispatched within 1 day after receipt of payment and are shipped via Royal Mail.
Delivery times do vary depending on your location as listed below
UK – 1-2 working days.
Europe 3-5 working days.
Rest of the World 5-7 working days.

All items are well packaged and materials vary depending on the item purchased. Please recycle all packaging where possible as we try to be sustainable and use mainly recyclable packing.

If for any reason your order does not arrive, or arrives damaged, please contact us via eBay Messenger or email customer.service@casestop.co.uk and we will be happy to help.

Customs & Import duties
It is the buyers responsibility to check and pay all import duties and taxes applicable to their country. All international items will have a customs label attached showing the contents and value of your order.

What is the procedure to return an item from my order?

We really want every customer to love their CaseStop product. Every case that we produce is checked by our team before it is sent out to you. If the case is broken, the print quality is very poor, or the case is the wrong size, let us know and we will be happy to resolve this.

Please send us a message and include images with a short description of the problem so that we can resolve this quickly for you.

Return shipping:

CaseStop is not responsible for any return shipping charges unless the product is faulty or not as described.

Please ensure you obtain proof of postage when returning your item, if your package is lost en route by your chosen shipping provider CaseStop would not be held accountable and it would be up to the sender to make a claim against the shipping provider.

On the return form, please specify whether you would prefer a replacement or a refund.

Our open hours are Monday - Friday 0900 - 1700hrs GMT
We aim to reply to all messages within 4 hours. During busy times this may take longer but we will reply to all messages.

Please contact us via eBay messenger, however if you prefer to contact us by email, please include your eBay user ID and email us at customer.service@casestop.co.uk

If your item is faulty or incorrect, attach some pictures so we can resolve this as quickly as possible.

Bulk Buys and partnerships
If your looking to order in bulk for your business or organisation, please contact us for a quote first. We have a wide range of items and not all are listed. For more info drop us a message.