Item Description
Please be aware that the majority of
the items that we sell are used and/or antique. These items therefore may carry
minor flaws such as small scratches, marks and general wear and tear. Whilst we
commit to photographing all flaws and describing all items as accurately as
possible and would never mislead customers intentionally, please remember that
descriptions are formulated in the opinion of an individual and are therefore
subjective. Please contact us if you have any
queries regarding an item, we are only too happy to help.
Bidding / Buy it now
You will enter into a legally binding
contract to purchase the item if you're the winning bidder. You are responsible
for reading the full item listing, including the seller's instructions, accepted
payment methods and delivery terms before bidding. Please only bid therefore when you are 100%
comfortable that you can complete the transaction having summed up all the
particulars. The appropriate action will
result to any person failing to complete a purchase having submitted a winning
bid. An unpaid item case will be opened within four working days if payment has
not been received.
Payment
Details
Upon purchasing/winning an item we
request that you make contact to arrange payment within four days. Failure to comply will ultimately result in
the item being re-listed, and the appropriate action taken against the
non-paying bidder.
Under certain extenuating
circumstances we may be able to negotiate in the event a person is having
difficulty making payment/delivery/collection.
Whilst we reserve the right entirely to act at our discretion, we are
very reasonable and would rather you contact us and attempt to resolve any
difficulties you may have.
Payment
Methods
We now accept the following
Credit/Debit Cards:
Payments can be taken in person or
over the phone.
All calls are recorded and monitored for quality and training
purposes. By providing your email address to us, you expressly consent
to receive marketing and other necessary communication emails from us. If you
would like to opt out of email marketing, please inform a member of staff at
point of
order.
Feedback
We do hope you leave feedback for
us. For those who prefer to stay
anonymous, we will only leave feedback for you once you have left it for us.
Returns
policy
If an item is delivered faulty or
damaged, we will endeavour to replace it as soon as possible at no extra cost to
the customer. Alternatively, the damaged or faulty item can be returned to us
and a full refund will be given (cost of item plus delivery charge). If for any
other reason the item is returned, the order will be refunded minus the delivery
charge and the return cost to us. Refunds are issued via cheque in most cases.
Please make sure that all items are correctly and properly wrapped in the
packaging provided upon delivery (Please use Royal mail guidelines for
reference. Details available on their website) Any items that are returned to us
in inadequate packaging which subsequently get damaged in transit will not be
refunded. Items must be returned within 14 days of receipt for a full refund
less delivery and return costs – providing the item is in the same condition as
it was when sold. Sales, returns and exchanges received outside of this time
frame will not be accepted.
On occasions a credit note will be
issued instead of a refund. Please note that credit notes are valid for a
maximum of six months from the date of issue.
Reproduction items come with a twelve
month guarantee from date of delivery. We will not guarantee any of our items if
inappropriate cleaning products have
been used and have a testing process to
ascertain whether an item has been cleaned with commercial cleaning products. We
do not guarantee any of our items if used outside, unless stated in the product
description. Antique and vintage items do not come with a guarantee and are sold
as seen.
Maintaining your products
The customer is responsible for
looking after his/her products and taking the necessary measures to maintain the
look of the items. Tables in particular will experience wear and tear due to the
extensive use they receive. We recommend that our wood tables be treated
regularly with a clear matt Osmo oil or Briwax, depending on the finish, in
order to preserve their appearance. Please contact a member of staff if you
would like any further advice on how to care for your furniture.