Q1, Is it Hard to Connect?
 

A: This camera have Plug to Play (P2P) function, just plug in power and follow some steps then everything will setup very well. If you home wifi name is not English. dvise to change the name of the your home Wifi into English.

Q2, Is the IOS APP and Android APP the same function?

A: The IOS OS system due to it's syetem limit, the APP will miss some less important function than Android, but don't worry, the APP will upgrade every vision, so the function will almost the same.

Q3, When I use two way audio function, what I hear some noise?

A: Please put the camera away from other Electronic device, it will have Signal interference. And it is normal situation please don't worry.

Q4, Does this camera support night vision?

A: Yes, when the camera IR sensor detect not enough light, the IR LED will turn on and switch to night vision model.

Q5, I can't connect the camera to WIFI ?

A: Please make sure the first time connect your phone and camera at the same network system. If still hard to connect we have tech team to support you.

Q6, How to view the camera on PC?

A:First download the phone side app, set the camera to connect the router, then download the PC software to add the camera to watch

Q7, Does this camera support Onvif and support connect to NVR?

A: The camera use its' Own design software, because the camera mainly focus on phone remote monitoring, but it is support Onvif(Different models to adapt to different versions).But do not recommend ONVIF, use our own APP is more simple and smooth compatibility.Some models with network cable support NVR.

Please leave five stars positive feedback positive comment and Five-Stars.

Contact us if you have any question, Give us a chance to serve you, negative feedback could not solve anything,

communication Please!

(NO)                     Three stars is LOW star, NO 1,2,3 stars PLEASE!

(YES)        Please give us Five-star!

Have Question or Problem??

Step 1: Contact seller

Step 2: Select the 1st topic: I have a question about using my item or I want to send the seller a message.  NO others please!

Select a topic:

I have a question about using my item or I want to send the seller a message(0)(YES)

       YES, THIS ONE!!! We will try our best to solve online if possible, if not, will give correct return address.

I did not receive my item(2)(NO)

I need to return my item(1)(NO)

I receive an item that was not as described(1)(NO)

Request to cancel this order(1)(NO)

Step 3: Describe your question clearly; we will give you the best solution

We will help you to track the parcel all the way and give best solution for your order, please do not open case before give us a chance for communication!

1. We have always been trying to provide the best service and reliable product for every customer, However , accident may happen sometimes please contact us solve any issue before leaving a negative feedback.

2. We have a very professional and attentive customer support team.  Welcome to contact us any time and any issue will be solved by our great communications.

Paypal only, eCheque will be held until cleared, All ship to paypal address. Appreciated for the prompt  payment, Contact

us if bid by mistake, system open unpaid item automatically.

1. Orders processed within 24-48 hours of payment verification.

2. We only ship to confirmed Paypal addresses. Your PAYPAL address must match your Shipping address.

3. Service transit time is provided by the carrier. Transit times may be a little delayed during holiday season.

4. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!                                               

Import Duties:

1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

2. Please check with your country's customs office to determine what these additional costs will be prior to bidding / buying.

3. If you customs request that cost, please notice these charges are normally collected by the delivering freight (shipping) company or when you pick up the item up. Tax Not  shipping cost, because full shipping fee is prepaid. 

Shipping time

1. Different shipping time to each area, please notice before bid.

2. Shipping time may be delayed due to varied situation(such as holidays, war, weather etc.), contact us to get good service after Estimated time

Country                                                               Approx Delivery Time

United States/Australia/UK                                      10-15 working days

Canada/Israel/ Azerbaijian/ Russia/

Maldives/ Eastern Europe/ Middle East                       25-35 working days

Brazil/Chile/South America                                       may need 6-8 weeks due to

                                                                          strict custom inspection

Western Europe/New Zealand                                   18-25 working days

1. Accept Return in 30days for refund or replacement, goods in resalable condition.

2. Offer one year for repair warranty.

3. Contact for address and reference number before return(note: unannounced parcel may be returned to wrong address, seller will not be responsible for this

4. First 2 months of purchase , buyer pay return postage, seller pay postage for replacement(from China to your location). After 2 months of purchase, non-quality problem, 2 ways of shipping cost paid by the buyer. After 4 months, two way shipping cost paid by the buyer in any circumstances.

5. No factory warranty for the man-made damage(Such as dismantle mainboard, damage screen etc). Our company offer service, factory may charge for repair, contact us for details.