100% SATISFACTION
We very much appreciate having your confidence to make a purchase from us and we really want you to be happy. With that, we strive to do whatever it takes to make sure your transaction with us is fully positive. We offer a 100% satisfaction guarantee. For any issues or concerns you may have about your transaction and for fastest service, please use the contact us link above and we will address the situation with priority.
BIDDING
All bidders from anywhere in the world are welcome! Before placing a bid please consider that a winning bid constitutes a contract to purchase the item. Please refer to the eBay user agreement or contact us if you have any questions!
Techno Empire reserves the right to:
Requirements include:
NEW ITEMS
For items in which we are an authorized dealer we offer an additional one (1) year to the manufacturer's stated warranty!
USED ITEMS
We do our best to test each piece of gear and describe it as accurately as possible before listing it. We take lots of detailed photos so that you can make the fairest evaluation of the item's physical condition using your own skilled observation, independent of our techs qualified, yet subjective, opinion.
In the rare case that you receive an item that is not in the condition as shown in the photos or operating as described in the listing, you are welcome to return it for a full refund, credit or exchange for a used item of equivalent value within 15 days of receipt of the item, with free return shipping. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Items purchased that are subject to buyer's remorse or negligence can be returned for a refund within 15 days minus a 15% restocking fee and minus shipping expenses.
NOT WORKING, FOR PARTS, OR AS-IS
Items that are listed as "not working", "for parts", or "as-is" do not have any warranty or guarantees and cannot be returned for a refund, credit or exchange of any kind. We do our best to fairly evaluate the condition of a non-working item and give an honest description of any symptoms. If there are any further conditions, missing parts, or dead-issues with the item that are not described in this type of listing, Techno Empire will not be held liable for it.
WARRANTY DETAILS
Similar to the manufacturers warranty, our one year extended warranty on new items and 15 day warranty on used items covers items when used under normal operating conditions. It does not cover such things as normal wear and tear. It also specifically does not cover items that have been tampered with, altered, modified or where item has been damaged because of buyer negligence. i.e.-Incorrect voltage, un-authorized or self-repair, exposure to extreme temperatures, moisture damage, failure to follow manufacturers instructions or incorrect application etc.
Further not covered by our warranty. Acts of god, the old gods and the new gods, forces of nature, product defects (recall type manufacturer issues), unserialized or items with removed serial numbers, ribbon mic elements and mic capsules, consoles, mixers, tape machines, power conditioners or voltage regulators and/or damage resulting from the use or misuse of such items, batteries, tubes, bulbs, losses incurred from loss of business, clients, down-time, profits or for personal inconveniences or expenses in travel, gas etc. loss from theft or loss from loss (you like that one?) control surfaces, speakers, cables and adapters, damage or defects normally covered or still covered by the manufacturers active warranty or 3rd party service plan, use of product for rentals or use by non-owner, losses from corrupted drives or data and losses, theft or damages caused by UFO's or apparitions, cold spots in the room etc.
It was stated above, but it is worth stating again. Techno Empire will not be responsible for the improper use or incorrect voltage applied to electronics. If an item we sell to you is not rated for the voltage of your country, it is your responsibility to get the correct voltage transformer to operate the item correctly. Otherwise damage could result, of which we will not be held responsible.
Warranties are non-transferable.
Please see our RETURNS tab for additional details.
PRIVACY
We take your privacy and confidentiality seriously. Techno Empire will never sell your confidential information including email addresses and personal information to any other companies.
Payments for all auctions are due within 5 business days of listing close unless agreement is made by us via email to extend deadline. All listings not paid by the morning of the 5th business day will be re-listed or sold and previous auction(s) voided.
California residents pay 9% sales tax. California law requires the collection of taxes for any item picked up and/or paid for within the state of California. This is regardless of whether it is cash, PayPal or credit.
PayPal is our standard accepted means of payment. We accept PayPal payments made from a verified PayPal account. The confirmed shipping address on the PayPal account must match the shipping address of the order.
We also accept all major credit cards. Our credit card processing is 100% secure and your privacy is very much respected and kept discreet. Domestic and International credit card transactions go through a comprehensive fraud prevention algorithm and check-list that is the best money can buy. All transactions are 100% secured with 128-bit encryption.
Cash payment for local pick-up is always welcome!
DOMESTIC
INTERNATIONAL
100% SATISFACTION
We very much appreciate having your confidence to make a purchase from us and we really want you to be happy. With that, we strive to do whatever it takes to make sure your transaction with us is fully positive. We offer a 100% satisfaction guarantee. For any issues or concerns you may have about your transaction and for fastest service, please use the contact us link above and we will address the situation with priority.
NEW ITEMS RETURN POLICY
QUALIFICATIONS FOR NEW ITEM RETURNS:
TIPS TO AVOID "RESTOCKING FEES" ON NEW ITEMS
When you receive the item, please don't tear into it like a heavily-caffeinated seven year old Edward Scissorhands on Christmas morning. Be mindful to open the package carefully using a sharp box cutter and observing not to tear up the sealed internal packaging also.
For instance, if it is rack gear, we would recommend avoiding racking it until you were certain it was a "keeper". Thus preventing any possible "rack rash" or scratches.
Although tempting, put down the extra sauce and cheese deep dish pizza that is dripping all over your leather vest and beard and be sure your hands are clean and dry before trying out your awesome new gear.
Pet odors, cigarette and other smoke items can also affect the "newness" of your gear. Also, keep the gear away from your friend with the Billy Ray Cyrus mullet driving the Camaro. He's a good guy and he means well, but years of smoke tar and beer bongs have dulled his perceptions.
So please use common sense and think in terms of preservation of the item until you are certain you are keeping it. Observation and application of these tips will help you avoid any restocking fees on new item returns.
USED ITEMS RETURN POLICY
We do our best to test each piece of gear and describe it as accurately as possible before listing it. We take lots of detailed photos so you can make the fairest evaluation of the item's physical condition using your own skilled observation; independent of our techs qualified, yet subjective, opinion. If you are unsure about the condition of any item, or need clarification, you are more than welcome to contact us to request more data or specific photos to satisfy any questions you might have.
In the rare case that you receive an item that is not in the condition as shown in the photos or operating as described in the listing, you are welcome to return it for a full refund, store credit or exchange for a used item of equivalent value within 15 days of your receipt of the item, with free return shipping. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
NON-RETURNABLE
Items that are listed as "not working", "for parts", or "as-is" do not have any warranty or guarantees and cannot be returned for a refund, credit or exchange of any kind. We do our best to fairly evaluate the condition of a non-working item and give an honest description of any symptoms. If there are any further conditions, missing parts, or dead-issues with the item that are not described in this type of listing, Techno Empire will not be held liable for it.
CANCELLATIONS
New and used items are subject to a 5% processing fee if cancelled before delivery.
HOW TO RETURN YOUR ITEM
Please contact customer service at our "contact us" link above so we can send you an RMA number and helpful return instructions. Prior authorization is required. All refunds have to go through several departments, once the item is received by us, so please allow 3-5 business days processing before your refund, credit or exchange is issued.
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