Returns Cables & Etc, LLC. offer a 100 % customer satisfaction guarantee. We understand that from time to time you may wish to return a product to us. We have created this 14 days return policy to enable you to return products to us in appropriate circumstances. You must email us or simply send us a message through Ebay message system to request for a RMA number. Please provide the following information in the message body: your ebay ID, ebay listing ID for items being returned and the reason for the return. Upon receiving your RMA request, Cables & Etc, LLC. will issue you a RMA number within 2 business days. Cables & Etc, LLC. will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. We will send you a refund for the full price of any product properly returned by you excluding the original delivery charges and 15% restocking fee for returns on electronic products. There is no restocking fee for non-electronic products. If item arrives damaged or defective, you must contact us within 3 days for an exchange and we will send you a new replacement. When returning the product, we strongly recommend the use of a carrier that can track packages. Cables & Etc, LLC. will not be responsible for any shipping loss. You will be responsible for paying shipping costs associated with returns.
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