We ship within 36 hours of payment and typically the same day if you purchase this item before noon, MST (Denver). A portion of the proceeds of this sale will be donated to Denver area charities that help kids in crisis. Our top priority is your satisfaction, so if for any reason you feel that your purchase isn't quite right, please message us so we can find the best solution. We do accept returns within 14 days of purchase if you pay for return shipping. Thanks!