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Air Service Information
The air service guarantee does not apply to shipments that are delayed due to causes beyond our courier's control; including but not limited to weather conditions or natural disasters while en route or upon delivery; government imposed security regulations; disruptions with transportation networks that the courier uses (ground or air); delays imposed by customs authorities; strikes and labor dispute
-Any returned/unclaimed packages will be credited less the original shipping fees and a 15 % restocking fee as they are non-refundable.
-Any orders processed after 3pm PST are processed the following business day.
-Deliveries are made on business days ONLY. A business day is considered to be Monday through Friday, not including weekends or holidays. There are no weekend deliveries.
-Example: If you placed a next business day air service order on a Friday before 1pm PST your order would be delivered that following Monday. Please note all orders are processed through Amazon payment center and may not be submitted to our company immediately.
ALL INTERNATIONAL ORDERS ARE SHIPPED UNITED STATES POSTAL SERVICE (USPS)
Selected International Orders are accepted.
Customers with shipping addresses outside of the United States are solely responsible for knowing the customs policy for the Country they are shipping to. Some products may not be authorized within the Country you have selected and can be stopped, refused or destroyed at which point the customer is still responsible for all payments and fees regarding the order. Please note the addressee is responsible for all duties, import taxes and brokerage fees as they are not included in the cost of shipping or handling of your order. All shipping fees on unclaimed or refused packages are non-refundable and an additional $50.00 will apply.
Your complete satisfaction is our goal. Please contact us before leaving any Negative/Neutral Feedback, give us the opportunity to offer you a Satisfactory Solution.
Item(s) shipped by Perfume Outlet may be returned for a refund under these conditions. Please note we do not make exchanges.
Any claims for damaged items or discrepancies (such as missing items in your order) must be submitted to our Customer Service Department with 24-48 hours after delivery. Please keep all damaged item(s) and related packaging material so you can send the item(s) back to our warehouse. Please note a claim can not be honored without the retrieval of the items or package material.
If you have any questions or concerns, please don't hesitate to contact us via email
Hours: Monday-Friday: 8:00am-4:30pm Pacific Standard Time.
For concerns or problems about an item received please contact us. We will respond A.S.A.P.
Please direct returns to:
P.O.
RETURNS DEPARTMENT
11531 Anabel Avenue
Garden Grove, CA 92843
Please ship back to PerfumeOutletnet using a 'traceable' courier. (UPS or USPS Delivery Confirmation). Any packages that have not been received by PerfumeOutletnet and tracking information cannot be provided by the courier, will be the sole responsibility of the customer.
Please click here to send us your email inquiry.
Our office hours are Monday-Friday: 8:00am-4:30pm Pacific Standard Time
We do our best to answer all email questions within 1 business day or less.