"The First in Fashion, The First in Style"

First Fashion Boutique has recently been launched by two individuals who have a passion for fashion but want to provide a service where products are affordable and the customer service is outstanding.
Using soical media platforms such as Instagram and Facebook, we want to contact our customers direct without the use of fancy marketing jargon and hidden caveats.
Our customers’ feedback is the heart of our business and we want to keep up with the latest trends and demands.

Tell us what you think by visiting us on:-
Instagram - https://www.instagram.com/firstfashionboutique
Facebook - https://www.facebook.com/first-fashion-boutique8

We accept payment via Paypal for all our items. For other modes of payment, please check our individual listings.

We aim to dispatch the goods within 1 working day after payment has been received. The services available are:-
£4.35 - Royal Mail 24 - 1st Class - Delivery time of 1-2 working days
£3.40 - Royal Mail 48 - 2nd Class - Delivery time of 2-3 working days
£3.24 - Royal Mail Tracked 24 - 1st Class - Delivery time of 1-2 working days
£2.57 - Royal Mail Tracked 48 - 2nd Class - Delivery time of 2-3 working days

All delivery services are for UK mainland only. You can choose between the services by adding the item to the basket and then clicking on checkout. 24 hour tracked delivery applies to orders received before midday Monday to Thursday only. Orders received after Thursday midday will be received on the following Monday on a 24 hour tracked service or Tuesday on a 48 hour tracked service.

We can provide Royal Mail Special Delivery Guaranteed before 1PM next day delivery service. Please message us if you are interested with this delivery option and we can provide you a quotation. Please note we do not guarantee Saturday delivery with any postal option.

We will inform you via e-mail when you purchase has been dispatched with its tracking number.

Royal Mail sorting office
 It is Royal Mail's policy to return packages to the local Royal Mail sorting office if the recipient is unavailable to accept a delivery. You can leave us a message if you would like the parcel to be left in a safe place and we will make this clear on the address label. However, please note it is not guaranteed the post man/woman will oblige. You can call the sorting office to arrange re-delivery or pick-up, if you do not know the location or contact number for your local Royal Mail sorting office contact us and we will find out for you.

If your purchase is not collected or re-delivery arranged within 3 weeks Royal Mail will return the package to us. We can then re-send the item to you; however we would require you to repay the original postage cost. We can also give you a refund minus the original postage costs.

BFPO
We deliver to BFPO addresses. The address must be registered in UK mainland, rather than the country where you are posted. Please ensure you check your address, we will dispatch it accordingly but it is then the responsibility of the British Forces to deliver your parcel to the correct location.

Dear Customer,

Thank you for shopping with Fashion First Boutique. We hope that you are happy with your purchase(s) and would like to notify of Terms and Conditions which apply with your transaction(s):-

All returning items will be inspected so please ensure when trying the shoes on for size and fit, they are worn indoors on a carpeted surface only. Items must be returned UNWORN, in its original box in a saleable condition*. Items must be returned in a secure outer packaging, such as a consignment bag or outer box.

In cases where you receive a faulty or incorrect item please notify our customer service team within 14 working days so we can action your query accordingly and send you a returns label**.  Where the item(s) are retuned at the customers own expense and the returns label is unused, Fashion First Boutique are not liable and will be unable to reimburse the return postage cost(s).

Please read the description and Terms and Conditions under the item’s description listing thoroughly and carefully as we shall not be liable for any errors made by the customer.

*Items must be returned in the same condition they were received as, unworn in their original box, with any original tags and packaging.

** A returns label is only issued if an item is faulty or incorrect

Exchange

Please notify the Customer Services team within 14 working days and where an exchange is required, customers are kindly requested to cover the cost(s) for the redelivery of their new item once the returning item have been received. If the required item is not available for an exchange we will inform you.

Refund

Please notify the Customer Services team within 14 working days and where refund is required;-

1. A refund for the item(s) including postage & packaging will be issued for items where there are faults to the product or incorrect item has been sent
2. A refund for the item(s) excluding postage & packaging will be issued for all other reasons for return

Refunds will be authorised via PayPal to the account that was used to make the purchase. Please allow us 3-5 working days for processing your refund and 7 days for all electronic records to be updated and the amount to be cleared. If you still have not received your refund after 7 days, please contact us and we shall investigate the problem with PayPal.

In all circumstances of returns before repacking the unworn goods please make sure to add a little note inside the box with the following details so our team can process your exchange/refund quickly and efficiently.

1. NAME:
2. POST CODE:
3. BUYER ID:
4. EMAIL ID:
5. CONTACT NO:
6. SELLERS EBAY ID USERNAME:
7. REASON FOR RETURN:
8. REQUIRE REFUND OR EXCHANGE:
9. IF AN EXCHANGE IS REQUIRED PLEASE INFORM THE FOLLOWING:
10. SIZE:
11. COLOUR:
12. ITEM NUMBER (STARTS WITH (AB) CAN BE FOUND IN TITLE OF ITEM LISTING):

Return Address

Fashion First Boutique
Unit 17 the Mall
Grays
Essex
RM17 6QF

Our contact details are:-
Email: info@firstfashionboutique.com
Telephone: 01375 379204 Monday to Friday 10am – 5:30pm
Please feel free to contact us via eBay direct or our other social media accounts:-
Instagram - https://www.instagram.com/firstfashionboutique
Facebook - https://www.facebook.com/first-fashion-boutique8