UK postage options
We will always try to send out your kit the same day that it is ordered providing it is received before 2pm (Mon to Fri).
1) Royal Mail 1st Class - FREE
Standard Postage & Packaging is free of charge on this kit. Royal Mail states 1-3 working days delivery.
2) Royal Mail 1st Class Recorded
An optional extra for an additional small charge your order will require to be signed for and have a tracking number. Royal Mail states 1-3 working days delivery.
3) Royal Mail Next Working Day
An optional extra for urgent orders. Your order will be guaranteed next working day before 1pm, have full tracking, and require to be signed for on delivery. Orders must be received and paid for before 2pm Monday to Thursday ONLY for this option. Orders after 2pm Thursday may not arrive until Monday.
UK delivery times
All order are posted within 24 hours of ordering, and usually posted the same day if ordered before 2pm, or the following day if after 2pm (both excluding weekends) or 10am Fridays. Delivery should be pretty quick, they usually arrive next working day, however this isn't guaranteed by Royal Mail and they could take longer to arrive. Please allow at least 4 working days before contacting us regarding regular 1st class posted orders.
International shipping
Due to many international orders going missing in the post, we now send ALL international orders via international tracked post only.
Royal Mail International
Royal Mail International Tracked postage is used for all EU and international orders. Tracking information will be provided once the item has been shipped.
International delivery times
International shipping can take from 2 to 14+ days days to arrive, depending on your country and it's internal postal service. Please allow extra time for delivery if you are outside of the UK, but we can guarantee your kit will be posted within 1 working day. Please track your item with the tracking info provided.
Important postage information
Please read the following information before placing an order with us to avoid any problems.
Your address
Please ensure that your delivery address is 100% correct and in full. We receive a surprising amount of orders with incomplete or incorrect addresses. If your item does not arrive due to an incorrect address, then we do not provide a replacement or refund. Thank you.
Postal box / Packstation
Please do not use a 'Postal Box' or 'Packstation' address, as orders to these addresses are not being delivered. This is especially important if you are outside of the UK, such as Germany.
Item not arrived?
Please allow up to 4 working days for standard UK orders to arrive. If nothing has arrived after this time please check 1) with a neighbour 2) in your safe place 3) at the local Post Depot. Please allow 2 weeks for all international orders to arrive.