All items are from a smoke free environment.

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OUR TERMS & CONDITIONS

FEEDBACK

Our aim is to provide, good value, quality products with an excellent service. Please contact us before leaving negative or neutral feed back to give us a fair chance to rectify any problems. Thank you.

DISPATCH

We always aim to dispatch goods on the same day if possible or within 1 working day of cleared payment.

Once your order is dispatched, delivery is entirely in the hands of the Royal Mail or the courier service. Please do not hold us responsible if they provide a poor service! However, please do contact us if your order is delayed we will still do everything we can to resolve any problems.

POSTAGE

We aim to keep the postal costs as low as possible for our customers and we are always willing to combine postage where ever possible. If you wish to purchase a variety of items from other listings, please request a combined invoice prior to payment so we can adjust the postage for you. If all items purchased are FREE P&P it is not possible for us to combine the postage.

We always use Royal mail First Class post for small items.

Large items will usually be sent PARCEL FORCE 48hr.

Recorded delivery is available at cost (extra 75p) for most listings. High value orders may be sent using this service.

International Delivery is available with most our listing please select your destination for postal cost. For this service we use AIRMAIL. AIRSURE is also available at cost.

We always obtain Proof of postage for all dispatched goods.

PACKAGING

We always make every effort to pack items well and to protect goods during transport, so please do not hold us responsible for any loss or damage that may have occurred during transit. Please contact us immediately on delivery if an item has been damaged in transit and we will always do our best to help resolve any problems.

Items may have been unpacked and carefully re-packed for inspection or photographing purposes.

COLLECTION

Purchased items may be collected by the Buyer free of charge with prior arrangement.

RETURNS POLICY

100% SATIFACTION GUARANTEED…..If for any reason you wish to return your purchase, you must notify us via EBay within 10 days of receiving your item for a full refund of the purchase. Goods must be returned to us (recorded delivery is recommended) in their original, undamaged condition using the original packaging. All return postal costs remain the responsibility of the buyer. Please enclose your eBay User ID and your address with your return, so we can trace the original order, thank you

Once the returned item is received in a satisfactory resalable condition a refund will be issued, usually within 48 hrs.

PLEASE NOTE

Our photographs are an honest representation of the items for sale. However, because most of our items are either hand crafted or purchased in large quantities and as we only photograph one of each item, the photographs may not be of the actual item dispatched.