Returns/Loss. We aim to give our customers 100% satisfaction with their purchase. If you have any problems with the item purchased please contact us through the eBay message service and we will deal promptly with your message. Change of mind. All return requests received within 7 days due to "Change of mind" will be refunded upon receipt of the original item. Please note the item must be returned in the same condition received, un opened and un used with all packaging, manuals and so forth. An RMA number must be issued before the item can be returned and we cannot reimburse any return postage costs. Please contact us through the eBay message service quoting your eBay id, item number, Name, Address & date purchased.We will issue an RMA for the item to be returned to us. Faulty Products. We do not accept returns after 7 days unless the item itself is possibly faulty. Please contact us through the eBay message service quoting your eBay id, item number, Name, Address & date purchased.We will issue an RMA for the item to be returned to us for testing/replacement. All items must be returned at your own expense. Lost in the post. For items which are lost in the post.We have to wait 15 working days for UK and 25 working days for International orders to arrive.These are Royal Mails terms and conditions. If an item is lost then after the waiting period please contact us through the eBay message service quoting your eBay id, item number, Name, Address & date purchased. We will issue a claim with Royal Mail and immediately ship a replacement item to you. Damaged in the post. For items damaged in the post they must now be returned to us. These damaged items are requested by Royal Mail to process the claim so we have to have them back. If your item has arrived damaged, please contact us through the eBay message service quoting your eBay id, item number, Name, Address & date purchased. We will immediately issue an RMA number to return the item(s) to us and then make a claim with Royal Mail. Upon receipt of the returned item, we will ship a replacement item to you free of charge. |