About Us
We have a factory in China to make professional cosplay costumes for our customers all over the world. All costumes we sell are new, made with standard size or custom-made to your own measurements. Please provide your size according to our “How to measure yourself” guide. We only provide new, custom-made, first class craft-work made by our experienced professional tailors, in your own size. If you need to change color or any part, please contact us.
Payment Method:
We prefer Paypal.
Return Policy:
All costumes are made in your own size, please check your order carefully before submitting. In the event that a mistake has been made on a processed order, please email us within 24 hours after submitting. Order changing only works in this time frame.
We offer refund or exchange/ costume alteration for defective items/ missing items/ items significantly different from our description. Please contact us within 3 days after you get your item. We will give you return instruction after defect proved.
For wrong size, once confirmed the error occurred by our side, we will make a new one costume with free of charge. If this caused by wrong measurements buyer provided, we are not responsible for refund.
We ship order to the shipping address provided by the customer. Customers are responsible for submitting complete address information required. In the event that necessary shipping information is left off the order during the checkout process, we are not responsible for any additional charges needed to reship or retrieve a package.
Feedback:
We are willing to offer highest customer satisfaction and complete fairness to our valued customers. We’ll leave the positive feedback after hearing you’re happy with the auction.
Please feel free to contact us if there is any reason you’re unhappy with our item and could not leave the positive feedback to us. We will always do our best to solve any problems.
Thanks for Looking! Happy Bidding!
