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• About Us
• Shipping
• Terms
• Returns
• Cancellation/Changes

About Us

There are many reasons to shop online with Aquacadabra. 
Having traded online for so many years, we were one of the original specialist online aquatic retailers. As such, we have a huge wealth of experience in online trading. We continue to develop both our eBay shop and our operations to ensure we have the products you're looking for, at the right price, providing you with an enjoyable online shopping experience backed by an excellent level of customer service. At present we list nearly 5,000 specialist aquarium & pet products suitable for Aquatic, Reptile, Cat and Dog enthusiasts. 
All of the items that we list offer great value for money, with discounts from the recommended retail price of up to 60%. All our items listed are UK spec. We're not just an online aquatic retailer, we are also a specialist aquatic retailer with a bricks and mortar warehouse located in Crayford, Kent, and you are very welcome to visit. Open six days a week and staffed by experienced aquarists with a love for the hobby, our staff don't just manage the welfare of our live stock on site, many also have tropical and marine aquariums at home. It is only by being enthusiasts for the hobby that a true understanding of fish husbandry can be obtained, whether it is understanding the requirements of your fish or knowing the appropriate piece of equipment that you require to succeed in the hobby. Our experience in store and at home allows us to provide expert advice when ever required, so feel free to get in touch, you're most welcome ? Whether that be by telephone (01322 520 989), or via the eBay Ask a Question? link that can be found on every product page. 
One final reason to shop with Aquacadabra is our inventory. It's huge! Wherever possible we keep items in stock at all times, ensuring quick and easy processing of your order and a super fast delivery. Our eBay feedback very much backs this up! When placing an order with us, you can rest assured we'll have the goods with you as quickly as we possibly can. We feel that offering a large inventory of products at competitive prices, tied to a high level of customer service and the reassurance that we are available for you 6 days a week for any fishy questions that you may have, Aquacadabra is the one stop shop for all of your aquatic reptile or pet needs. 

• About Us
• Shipping
• Terms
• Returns
• Cancellation/Changes

Shipping

Shipping is done in 2 ways by courier or royal mail depending how much your item is and also how heavy.
 If the item is below �60.00 in value and is below 2kg in weight then it will be more than likely be sent by royal mail of which all areas in uk mainland are covered. If the item is above �60.00 or 2kg in weight after being packed then the following rules apply Uk mainland standard postage charges as shown in the listing, excluding Northern Ireland, the Scottish Highlands, Isle of Man, and Channel Islands Also postcodes AB 30-38 and AB 44-56, FK17-21, G83, IV1-29 IV 30-32 AND IV33-99, KA27,28 KW 15-99, PA20-99 PH 17-32 AND PH 34-48, PH 33, PH 49-99, TR 21-25 AND ALL ZE POSTCODES 
Should you wish to place an order from any of these locations then please contact us so that we can discuss the shipping charges associated. Unfortunately couriers pass on additional shipping charges for these location which we have to pass on. we will also ship to southern ireland but please email us first for a postal price. 

• About Us
• Shipping
• Terms
• Returns
• Cancellation/Changes

Terms

As a reputable and very well established aquatic supplier, Aquacadabra abides by the Distance Selling Regulations and our terms and conditions are in accordance with this. Our website features an extensive online Help section which covers all eventualities with orders; together with easy to complete forms to enable us to address any problems in as quick an efficient a time frame as possible.
 To summarise however, please find below the terms and conditions that apply when placing orders with Aquacadabra : We hope that you are satisfied with the product(s) that you purchase from us; if however you decide that the item is inappropriate for your requirements then we are happy for you to send the item back to us. 
The item should be in an unopened and unused condition and you should notify us within 14 days that you wish to return the item to us. You will be liable to pay the postage for the return of the product. We will provide you with the necessary returns address and a reference number for your records. Should the item be returned to us in the appropriate condition, we will refund you the cost of the item excluding any carriage paid to ship the goods to you initially. 
We aim to have all orders placed fulfilled within 14 working days of receipt of order (although it is usually much quicker than this). Please be aware that after bank holidays there is always a back log of orders for us to work through. Should 14 working days have past and you have still not received your order, then please contact us and we will be able to look into and resolve the matter. Usually this is due to a courier being unable to locate an address, and unfortunately problems can from time to time be encountered when using any third party courier service. 
Once we have discussed the matter we will either ensure that the original item is tracked and expedited by the courier, send a replacement should the original have been lost in transit or provide a refund. Please note that should a parcel be lost it takes 14 days before we can claim for the lost parcel. If goods are delivered either faulty or damaged, then please contact us immediately. We will then either arrange for replacements to be shipped to you, or to provide a refund for the item. 
We will discuss the matter directly with you to ensure that you receive the minimum of inconvenience. Please do not send any faulty items to us directly as this may cause a significant delay in resolving the matter. All of the products that we sell, unless otherwise stated are brand new and therefore covered by the full manufacturers warranty. Should the item develop a fault during the warranty period then please contact us immediately and we will resolve the matter in as timely a matter as practicable. This will be by either sending a replacement item, sending a replacement spare part or on occasion the manufacturer will deal with the problem directly. We aim to resolve this type of problem in as timely a manner as possible. 

• About Us
• Shipping
• Terms
• Returns
• Cancellation/Changes

Returns

Your Right to Cancel and Returns: 
There are a number of circumstances when you may wish to cancel and/or return goods ordered. Should you find that an order placed is unsuitable for your requirements, the Company will provide you with a full refund for any UNUSED and UNOPENED item(s) returned to us within 7 days of purchase. On such occasions, you must contact the Company in writing (or via email sent to sales@aquacadabra.com or by sending a message through ebay quoting your order number and the item(s) that you wish to be returned prior to returning the product(s). 
Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order. Please also note it is your responsibility to get the item back to us at your cost in a new undamaged condition. When returning goods, we recommend that you use a courier or deliver them personally to our Head Office. 
The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit. Should an item become faulty, or you wish to return it as noted within section 1 of our terms and conditions, you must always contact us prior to sending the goods. If the goods returned to us are faulty, we will not pay the return postage unless we have provided permission for the goods to be returned to us. We will only repay the shipping costs if agreed to a level of second class recorded, please do not return faulty goods to us using either a First Class or Special Delivery Service or without our permission first 

• About Us
• Shipping
• Terms
• Returns
• Cancellation/Changes

Cancellation/Changes

Order Cancellation or Changes to Orders. 
 Please ensure before placing an order that all details, including your delivery address and item are correct as they cannot be amended after an order is placed due to the high level of orders placed. Once an order has been placed it will be processed almost immediately. Unfortunately this means that we cannot prevent it from being dispatched, or amend the delivery address, or change the quantity or item being ordered, as it will be in amongst hundreds of other parcels in sealed, weighted bags awaiting collection by our couriers. 
 This means if you wish to cancel the order you will need to send the goods back to us once received. You will need to contact us once you received and obtain full return Authorisation and a unique return number.