eBay

About Us

Over 25 years, family run business of offering top quality goods at affordable prices so customers could have beautifully furnished homes that they love and enjoy every day without breaking the bank.

As a family business we are looking after people has always been a top priority. This means taking good care of both our customers and staff. We are constantly striving to offer our customers better quality products and services. Whether you are in store or browsing online we are always here to help you with all your home needs.

We train our staff to a very high standard so that they can offer customers expert advice they can rely on. After all, the products we sell are the things that you live with every day, so it is important to make everyone happy.

We like to go the extra mile and offer specialist services that will save you time and make life easier for you.

Specialist Services for our very special customers.

Opening Office Hours 9:30am to 5:30pm Monday to Friday. Closed Saturday & Sunday.

Payment

1. We accept the following payment methods:
PayPal (preferred)
Credit Card

2. Payment via PayPal: we only dispatch to the address on PayPal. If you require a specific address to dispatch the order to, please make sure that you enter this in the PayPal confirmation before confirming payment.

3. If you would like to cancel an order please contact us through eBay.

Shipping

If you choose to have your goods delivered by Standard Delivery Royal Mail 48, we aim to deliver your goods within 2 - 5 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than (4 pm). As we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline only. Please note that we cannot guarantee that you will receive the goods within such estimated delivery times. For other delivery options please refer to the table below. Your parcel will be sent by our signed recorded service so you can track where it is and you will receive an email or text confirmation. If you choose to have your goods delivered by Standard Delivery Royal Mail 24 we aim to deliver your goods within 1 - 2 working days (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than (4 pm). Please note Standard Delivery Royal Mail 24 is not a guaranteed service. If you would like a guaranteed service Parcel Force 24 would be ideal to use but please note (this excludes weekends and bank holidays) from the day on which the order was made when placed no later than (4 pm).

Terms

Here at Norwood Textiles, we take it upon ourselves to ensure that all of the goods and services that we provide of are the highest standard. For one reason or another, however, there may be times when you are not satisfied with your purchase. Should this be the case you should endeavour to return the unused item to us, preferably with the original packaging, within thirty (30) days of receiving the product.

In the event of a product return, the process will generally look something like this:

The customer (you) sends a written request by email to norwoodtextilesltd@yahoo.com for a return to be made within thirty (30) days of receiving the item.

We (Norwood Textiles) will authorise the return so that it can be accepted by our warehouse. Please consider that if you ship the item back to us without authorisation, our warehouse may not be able to accept the return.

The product must be returned by the buyer safely in a saleable condition. It is the responsibility of the buyer to ensure that the product is delivered safely. Please note that all effort must be made to ensure that the products are returned in their original packaging, if the original packaging is not available for any reasons then please contact us before sending the items back. The cost of return postage is the responsibility of the buyer. If you need our assistance for return of goods, then please contact us.

Having received the item, our customer care will then proceed to conduct either refunds or replacements, considered on a case by case basis. Sadly, this process might take a few days after the return is accepted, but note that we will try our best to resolve the issue as soon as possible.

If we issue a replacement, Norwood Textiles will deliver the new product at no extra cost. In the event of a refund, the full amount will be refunded by Norwood Textiles to the customer.

NOTE: When returning items you should keep a record of proof of postage, as we cannot be held accountable for items lost in transit during their journey to our warehouse.

Exceptions to the Returns Policy:

Due to hygiene reasons, we are unable to accept returns for products such as pillows, duvets and mattress protectors if they have been opened. However, if the products are found to be faulty, exceptions can be made. We are also unable to accept any products which have been assembled.

Returns

Goods can be returned within 30 days of purchase. If you have changed your mind and want to return items, please contact us via eBay message and we will advise you on the returns process. 

In the unlikely event that you receive faulty or damaged goods, we will offer a replacement or a refund, if the items are returned to us within 30 days of receiving. In the rare event that there is a manufacturing fault with your item please send us a message through eBay message.

It is buyers responsibility to ensure the item is unused and in the original condition and packaging. If you would like to return your item for any other reason we will of course accept the return if informed with in 30 days. The buyer is responsible for returns postage, and so it is advisable to use a traceable service, but not special delivery.