Mobile Pros is a leading cell phone seller based out of Brooklyn, NY offering consumers an extensive selection of top-quality phones and accessories at the most reasonable prices.
We understand the importance of quality assurance to customers buying online. Be assured that all products are 100% as advertised and it is our top priority to make you happy with your purchase.
Please note! We use FedEx or USPS for shipping.
We maintain the right to change carrier, without any notice to the buyer, so you receive your item(s) as fast as possible.
We are not responsible for undeliverable addresses. We reserve the right to charge the shipping fee again for returned items due to wrong address supplied by buyer. Any non-received items caused by invalid address registered on PayPal are not in our full refund or replacement policy.
*Returns On NEW items will not be accepted if seal is broken.
*We offer a 14-day return policy from the day you received your item if there is a mechanical issue under the following conditions:
*If Defective item is not repairable by our techs, Customer has an option of Replacement or Refund.
*Repairs or refunds and exchanges may only be made within 14 days of receiving the merchandise.
*If item has been opened and/or used, a 15% restocking fee will be applied for a refund or an exchange.
*A refund will not be accepted if you return your item with missing parts.
*A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise).
*All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
