How to know if the phone is compatible with your carrier:

• If you are with Verizon, Sprint, or any carrier that do not use a sim card you need to buy their own phones, that means if you are with Verizon you need to buy a Verizon phone and our listing has to say Verizon phone, an unlocked phone won't work with those service providers.
• If your carrier is a GSM carrier (they use sim card) you need to call and talk to their tech support or click on below link to find out what frequency band they are using, then check out listing to make sure the phone covers those frequencies, if you carrier is operating on more than one frequency (like AT&T 1900Mhz and 850Mhz) the phone has to cover both the bands otherwise you might not get any signal.

• We accept all forms of PayPal payment.

• Shipping United States:
• We ship from California using USPS or UPS.
• We ship within 1 business day from receipt of payment.
• We do not change your shipping address by email. Please make sure your address is correct before checking out and making payment.
• We do ship to APO, FPO, Post Office box addresses.
• We do ship to Alaska, Hawaii, and any other US State.
• Shipment over $250 will need a signature confirmation upon delivery.


• Shipping International:
• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
• Normally international shipments are delivered in 5-10 business days but it can take longer depends to your country's custom handing time.

• Exchanges will gladly be honored if item is DOA (dead on arrival or not as described), buyer is responsible to send the item back before exchange will be made.
• Item must be returned unused and in its original condition.
• Item will be inspected for completeness and condition upon receipt back before a replacement can be issued.
• Make sure to fill out the return form before sending any item back (please click on the "easy return" link below for the form).

• We do not advertise our items with factory warranty because:
  • We sell to almost anyone, anywhere in the world; most of the brands do not honor warranty if the item was not purchase from their store in that country.
  • Most of our items are unbranded items and that means they don't have any service carrier logo on them and therefore they are considered as International version which the factory doesn't honor warranty.
  • Some items are very old models and they are discontinued models, we buy them as liquidation lot and they don't come with factory warranty.

• If the item is advertised as new please do not assume it comes with factory warranty, if it comes with factory warranty we will state it clearly with the phone.

• Please feel free to contact us, we are here for you!
• We are open Monday through Friday 9:30 am - 5:00 pm Pacific Standard Time. We answer all emails within 48hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day.
• We are closed on the weekends and all major holidays.
• Our eBay Customer support line: 818.671.1264

• 100% satisfaction guaranteed! We at qualitycellz stand behind our product and our customers. If for any reason you are not completely satisfied please communicate that to us, we will make it right.