UK Postage

All items worth under £46 are sent via Royal Mail First Class and if paid for before 4pm we will do our best to post them that day. Royal Mail aim to deliver 93% of their First Class post the next day so chances are you will receive your item the day after you order it.

All items worth more than £46 will be sent via Royal Mail Special Delivery. This ensures parcels are trackable and compensation is available in the rare event that a parcel is lost in the post. This gives peace of mind to both us as a seller and you the buyer.

Overseas Postage

All items sent overseas will be sent via Royal Mail International Signed For, which is tracked to the point it leaves the UK and in some overseas destinations (see www.royalmail.com/internationalsignedfor for full details). We insist on this service being used as certain international postal services are unreliable and have been known to lose untracked parcels. Using the Intetnational Signed For service provides peace of mind for both parties involved. Also, buyers are responsible for paying customs fees and charges.

Postage Discounts

We offer free postage on all additional items purchased. So if you purchase multiple items from us within 7 days you can combine your order and just pay for the p&p on the heaviest item and the others are free of charge. For example, you purchase a leather jacket (p&p £7), a jumper (p&p £3) and t-shirt (p&p £2). All the p&p you pay is £7 (for the leather jacket).

Non-receipt

If you do not receive your item within 7 days in the UK or 14 days worldwide please get in touch with us via 'Ask Seller' and we will investigate. Please be friendly and we will do our best to find your package or issue a full refund. Hostility and/or abuse from buyers will not be tolerated and will be reported to eBay.

Once you have received your item and are satisfied with it please leave feedback and we will do the same in return.

DO NOT LEAVE NEGATIVE/NEUTRAL FEEDBACK WITHOUT CONTACTING US FIRST. We cannot stress this enough. How can we help with a problem if we don't know about it? We love solving problems here at Vote Vintage. Having a satisfied customer at the end of a transaction is our number one goal, so please help us out by getting in touch if you have a problem.

Our feedback is testament to our honesty, reliability and overall quality as a vintage clothing shop. This is our livelihood so please respect that and take the time to leave feedback to let other potential buyers know what kind of experience to expect when purchasing from Vote Vintage.

Personal/abusive/threatening feedback has no place on eBay and will be reported.

Firstly, vintage clothing label sizes are not an exact science. The sizes given on labels of vintage garments are different to today’s standardised clothing sizes and are sometimes not labelled at all. General wear and tear and washing of pre-loved clothing causes sizes to alter over time so we measure all our clothes to give our customers the most accurate indication of size.

The best way to calculate your correct size is to measure a similar garment that you own and fits you well. Below is a diagram of how we measure our stock, to help you decide which size fits you. Use the same technique as we do to ensure you find the right sized garment.

Above is an illustration of the measurements we take for different garments. For shirts/t-shirts/jumpers/jackets/coats/vests/blouses we take a 'pit to pit' measurement from an inch below each armpit seam. This doubled is the garment's chest size. We also measure from the collar hem down to the bottom hem of the garment to give the length. Finally we measure the arm length from the shoulder down to the cuff. Occasionally we will include more measurements like shoulder width for items such as fur coats.

For Dresses we take a chest measurement from around the bust line, a waist measurement from the narrowest part and a hip measurement from the widest part and finally length is calculated by measuring from the collar or top of shoulder to the hem of the dress.

For trousers/jeans we measure the waistband and inside leg.

For skirts we measure the waistband and length from the waistband to the hem of the skirt.

Shoe Size Guidelines

Below are tables to help you decide which shoe size is correct for your feet.

Women´s Shoe Sizes

Men´s Shoe Sizes

If you are unsure about any of this then please do not hesitate to contact us and we will do our very best to answer your query in super quick time.

Our preferred method of payment is PayPal. The customer has seven days to pay unless it is an 'immediate payment required' listing, in which case the item remains for sale after the listing has ended until the customer pays for it. We do not accept cheques, cash or postal orders.

Handling

We aim to keep our handling time to a minimum, usually one day but this can occasionally be extended by a few days at peak times. We will do our utmost to keep you informed about your order's status. You will receive a message when your order has been dispatched.

Returns

We understand the potential pitfalls of purchasing pre-loved clothing online without the opportunity to try it on first. Consequently, we offer a quibble free return process. Full refunds are offered to customers who are not completely satisfied with their item. All we ask is the customer pays the postage to send back any item that doesn't 100% delight them. Buyers have 14 days within which to return an item. The return address is on the postage label of each package. Upon receipt of a returned item we will process your refund as quickly as possible.

Customer Service

Here at Vote Vintage we aim to please. Our ultimate goal is a happy and satisfied customer, who is pleased with their item and the service they have received. If, for some reason, you are unhappy with our customer service then please let us know so we can rectify the problem and learn from our mistakes. Heal and grow, heal and grow!

Peace - Vote Vintage x