BUYING FROM VIVA GIFTS

POSTAGE

• Most of our items are sent using Australia Post, with the occasional courier delivery delivery times vary depending on your location (distance/remoteness etc)

• We do offer express post, however we are not liable to check if your postcode qualifies for next day delivery. If unsure, please visit http://auspost.com.au/business/express-post-delivery-network.html. Your item is being shipped from postcode 4020

• Please note I do not control delivery times, all trackable items can be tracked using Australia Post's online tracking tool, Ebay's delivery estimates are just that, estimates and should not be taken literally.

• Items labelled express post in the heading only mean that we can provide this service for you - it does not mean it is included in the price, please check postage prices and inclusions before buying.

• Please ensure your address is up to date before completing the purchase, both ebay or paypal addresses must be up to date, you certainly do not want to pay for something someone at your old address will enjoy!

• Please remember I am not perfect, I try my very best to do the right thing by my customers,, so please, any issues, contact me before leaving neutral or negative feedback ~ and please be fair.
  

  
  

  PLEASE READ OUR RETURNS POLICY CAREFULLY, BY BUYING THIS ITEM YOU ARE AGREEING TO THE ABOVE TERMS AND CONDITIONS AND RETURNS POLICY LISTED BELOW Returns Policy RETURN OF “FREE POST ITEMS” will incur a $11.50 deduction as reimbursement of postage and handling costs. Any item returned for an exchange/refund found to have been worn, washed or damaged will void any exchange and only 40% of item amount will automatically be refunded Should you have any questions relating to this product, please email me prior to making a purchase or bid, we are only a click away, and sometimes asking lots of questions will ensure a positive transaction for both. Please understand that because of the nature of some garments there is a no refund policy, an exchange can be arranged provided the item has not been worn or washed and is returned in the original sealed packaging. Please remember all postal charges (initial and subsequent) are your responsibility, and because I do not want you to waste your money this way, please choose carefully from the beginning. Please read listing carefully, there have been instances where customers have misjudged their size, or not read the listing carefully and ended up with an ill fitting costume and damaged it whilst trying it on. CAN I RETURN/EXCHANGE MY ITEM? We are happy to offer an exchange only if the item is faulty. We must be notified within 1 day of the item being received and it must be posted back within 48 hours of receiving the item, UNWORN and UNWASHED with the original packaging. In the event of an exchange, initial and further postal costs will be the buyer's responsibility. REFUNDS ONLY APPLY TO FAULTY ITEMS. ALL items are inspected before being sent to ensure they are in top condition, if you choose to return it for a refund and we see that the item has been damaged by you, we will only refund 40% of the item amount you originally paid. PLEASE NOTE NO REFUNDS OR EXCHANGES APPLY TO CLEARANCE/SALE ITEMS OR “FACTORY SECONDS” MY ITEM DOES NOT FIT, CAN I RETURN IT? If a different size is available, yes, otherwise no. PLEASE TAKE CARE WHEN CHOOSING YOUR SIZE. Most of our listings have been measured or checked against an Australian standard size chart (in cms) to give you a clear idea of the size of the item. Some people misjudge their size and this does not qualify for a refund or exchange. If WE made an error in the listing, we will exchange the item with the correct size ~if the item is not in stock a refund will be given. Sorry we cannot convert australian sizes into your country's relevant sizing. Please search Google for a size converter. PLEASE NOTE: In the event of an refund or exchange, initial and further postal costs will be the buyer's responsibility. When returning your item, please ensure that it has not been worn nor washed or the exchange will be void and 40% of item amount will automatically be refunded. MY ITEM DID NOT ARRIVE ON TIME, CAN I RETURN IT/GET A REFUND? NO. We post items the same day cleared funds are received - please do not buy at the last minute.. and please CHECK to ensure your payment has cleared (especially if paying via paypal). It is your responsibility to ensure enough time is given for paypal e-cheque or bank deposits to clear. Please remember we give you the option of regular or express post; if you choose express, it is your responsibility to check that your postcode falls within Australia Post's next day delivery network. Please also take into consideration our postage time frame as some items are posted within 3 business days. AUSTRALIA POST DELAYS OR LOSSES ARE TO BE ADDRESSED WITH AUSTRALIA POST CUSTOMER SERVICE. ***By continuing with your purchase, you are agreeing to the above 'Terms & Conditions' and our 'Return Policy'***