Delivery
· UK Mainland
1 to 5 WORKING DAYS
· Express orders
Processed and dispatched within 24 HOURS, 24 HOURS Delivery.
· International orders
Arround 5-10 WORKING DAYS after dispatched.
TRACKING NUMBER provided.
· Delivery to ISLE OF MAN, HIGHLANDS, CHANNEL ISLANDS, and other REMOTE AREAS please ask for a quote before any purchase
· Delivery drivers should leave cards if 2 delivery attempts have already been made and there is a chance that the item may be
redirected back to ourselves, so please do CONTACT THE COURIER (Contact / Tracking info on cards / Ebay ) if you miss the delivery
so that they can rearrange another attempt in time. If the item is redirected back to us, we will charge extra fee for the return +
the original shipping charge again in order to resend your item.
· We do not ship any orders on weekends and public holidays.
· Please do have a check when the item is delivered. If you don't have enough time to check them, write / mark
'unchecked' before you sign it. If you see the package is already damaged, please write / mark "signed but damaged"
before you sign it. Please keep the item safely until the claim is settled.
Returns & Refunds
Customer can return the product ( In Reselling Condition ) within 14 DAYS for a REPLACEMENT
(No extra cost) or REFUND. Since the item is made to order, for refund an item the customer needs to
cover 20% DIRECT COST of the amount paid and the RETURN DELIVERY FEE. Refund will be given within 48 hrs after item received.
Damaged & Faulty Items
Customer is responsible to contact us within 24 HOURS if item arrives DAMAGED,
otherwise we cannot claim the refund back. Once we receive the damaged item back we will rearrange a
NEW FREE ORDER asap. PHOTO EVIDENCE is required through Ebay mailing system. FULL REFUND will be given within
48hrs if customer does not need a replacement.
Your Photo on
Canvas Return Policy
As pictures are personalized, return & refund will NOT BE ACCEPTABLE for undamaged items.
· We are very happy to give helps, so when problem occurs please feel free to contact us before
leaving any negative feedbacks. Thank you very much for your understanding.