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 About OnlyFactoryDirect
No Worries / Hassle Free Returns!
We stand behind our merchandise. All products we sell, have a "No Worries" return policy. If, within thirty days from when you receive your order, you are in any way unhappy, we will pay to have the order returned and issue you a full refund. You can learn more in the 100% Satisfaction Guarantee section below.
No Questions, No Hassles, No Extra Fees and No Worries!
We've Got Crazy Customer Service!
Our crew at OnlyFactoryDirect has extensive audio and retail backgrounds. Therefore, we understand the meaning of Customer Service. Over 99% of the time we ship, our customers receive their orders and are thrilled!! However, if you're not thrilled, contact us and we'll figure out a way to make you happy!!! Unlike other Ebay sellers, we are available 24/7, for questions, inquiries or anything else (audio related). We have hundreds of thousands of satisfied customers to prove it.
How do we sell High Quality Products at such Low Prices?
Essentially there are three factors that allow us to negotiate killer pricing that we can pass through to our customers. First, we buy container loads of products direct from the factory; this saves them from storage and warehousing, shipping, and inspection. Second we provide our manufacturers with a guaranteed annual purchase, and finally we buy out the warranty because we offer a life time warranty on almost all of our products, now that's priceless. We simply get outstanding products at the very lowest prices, direct from the factory, and we back it all up with the best customer service you will ever encounter on eBay. OnlyFactoryDirect was started out of the need to provide high quality audio products direct to the consumer. Based in the wholesale market for decades with contacts for high quality products from all over the world, OFD stepped out of the distribution chain from selling to other distributors and retail stores to directly selling to the consumer. This direct line from the factory to the consumer means lower prices while still maintaining high quality.
Affordable Performance. Guaranteed.
 Customer Service
Please feel free to contact us via the eBay messaging console with any general product information, pricing, billing questions, customer service or tech support issues. Please specify the product model you are interested in and/or the eBay item number.
We are available by email 24 hours a day, 7 days a week. Sent questions will be answered within hours, in most cases we will contact you back within minutes. You may contact us via telephone at (800) 910-3575. Our business hours are 7:30am until 4:00pm PST Monday through Friday. We often experience a heavy call volume, so please leave a message so we can return your call.
If you have specific instructions or changes to your order please do not leave a note on your payment, send us a message through the eBay messaging console.
Call OFD Toll Free at 1-800-910-3575
 Shipping
- Free UPS Ground Shipping to the main 48 US states.
- Payments received before 5pm EST Mon-Fri ship the same day. We do not ship on weekends or holidays.
- Next Day, Two Day and Three Day shipping is available on most items. Please see the "Shipping and Payments" tab above on this listing for pricing.
- Please note that the day we ship does not count as a shipping day.
- California residents must pay CA sales tax
- Sorry we are currently unable to ship to AK, HI, PR, PO Boxes, APO or AFO address.
- Please see the UPS shipping chart for estimated shipping times for the FREE Ground Shipping. Please understand that weekends and holidays are not considered shipping days. The times listed are estimates and can be affected by heavy holiday loads and weather conditions.
 eBay's Global Shipping Program Buyers:
We accept PayPal payments from buyers participating in this shipping program. eBay displays the pricing during checkout and it's inclusive of all shipping and import charges associated with eBay's Global Shipping Program. These charges are the responsibility of the buyer.
Products shipped through eBay's Global Shipping Program are as shown in the eBay listing and most are designed for US buyers. Any power converters or power adapters are the buyers responsibility. These products are not eligible for OnlyFactoryDirect's 100% Satisfaction Guarantee or Lifetime Warranty program. The shipping costs for any products that need to be returned to OnlyFactoryDirect are the buyers responsibility.
Click Here For More Information About the eBay's Global Shipping Program
 100% Satisfaction Guarantee
OnlyFactoryDirect offers a Full 100% Money Back Satisfaction Guarantee. If you are not satisfied with your purchase we will gladly pay for the return shipping, when requested within 60 days from the date received and issue you a full refund. No questions asked.
Returned items must be in the original packaging with all accessories included within to receive a full refund. Contact OFD for return instructions. Once the item is received at the OFD warehouse, we will inspect the product and a refund will be issued within one week.
If the product has been altered or tampered with by the buyer, OFD reserves the right to refuse a full refund. Please allow up to one week from receipt of your item for your refund to be processed. All refunds will be issued in the same manner payment was received.
Lifetime Warranty
OnlyFactoryDirect offers a Lifetime Warranty against manufacturers defects on all the products we sell. You can buy with confidence in the knowledge that our decades of experience in the industry has brought you high quality products. We independently test all the products we sell and stand behind them 100%. Very few electronics sellers are able and/or willing to offer a Lifetime Warranty like OnlyFactoryDirect. You can view the warranty details at our eBay Store.
OnlyFactoryDirect Lifetime Warranty
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