Do you combine shipping? This seems to be our most frequently asked question.
Yes we do. We will combine over a 2 week period.
If combining items, we ask that you let us know that you are still bidding. Doing this allows me to put a note on your invoice to remind myself you are bidding so I don't send you a payment reminder.
Also, you will receive a new invoice each day you win an item. This is for bookkeeping purposes.
I made an error in my bid, may I retract my bid?
Please note that we follow eBay's policy on bid retractions. If you entered the incorrect amount (ie: $50 for $5) you may retract your bid and then replace your bid for the correct amount. If you have bid in error, please contact us prior to retracting your bid and let us know.
We will not tolerate bidders placing bids just to see what another bidder has bid and then retracting their bid. If we see a pattern of this type of bid retractions we will block you from bidding and report you to eBay. This is not allowed by eBay and it is unfair to other bidders.
Do you accept other forms of payment?
Yes we do. Please contact us for details.
Can you send me a scan of the back of the stamp?
Yes we can. We are always happy to send additional photos of stamps, front or back, for you to get a better look. We do need your direct email if you wish to receive additional photos.
Do you accept returns?
Yes we do! We want you to be happy with your purchase. If for any reason you are not happy, please contact us. We process thousands of stamps a month. We try very hard to inspect them for faults and to catalog them correctly. We do make mistakes, we are human. So please if you feel your item has a fault or has been mis-cataloged, please contact us and we will make things right. We want happy customers.
My Item has not arrived, what should I do?
Please contact us!
We have found that very few envelopes actually get lost. In that unlikely event your item does not arrive please contact us and we will do what we can to find it.
Domestic mail, we ask that you do give it 30 days from mailing. Sometimes the Postal service misplaces items and they get delayed. If item has not arrived within 30 days, you will be asked to fill out an affidavit stating item has not arrived. This allows us to file with our insurance company. We appreciate your cooperation with this.
For International shipments we ask you give it 45 days. This is a requirement of our insurance company. If your item has not arrived after 45 days you will be asked to fill out a signed affidavit stating item has not arrived. This allows us to file with our insurance company to recover the loss. We appreciate your cooperation with this.
If you need to reach us for any reason:
by email: Through eBay messaging
by phone 301-874-5737
our address:
Oquist
PO Box 83
Monrovia, MD 21770