PLEASE READ ALL TERMS.  BY PURCHASING AN ITEM OR PLACING A BID YOU ARE AGREEING TO THESE TERMS AS STATED. THANK YOU. 

International Bidders - REGISTERED MAIL MAY BE REQUIRED FOR SHIPMENT.  PLEASE READ ALL SHIPPING TERMS. IF YOU ARE UNSURE IF REGISTERED MAIL IS REQUIRED CONTACT US BEFORE BIDDING.   We do not ship to Brazil, China, India, Mexico, Romania, Russia or Turkey. 

Please read Complete Shipping Terms for detailed requirements.  IF PAYMENT IS MADE AND ADDITIONAL FEES ARE REQUIRED WE WILL SEND A PAYPAL INVOICE FOR THE ADDITIONAL FEES.  Items will not ship until additional fee is paid.

If you have any questions please contact us

COMPLETE SHIPPING TERMS - CLICK HERE TO READ

PAYMENT TERMS CLICK TO READ

Bonus: PayPal buyers get complimentary access to docnik's weekly newsletter.

We have a 100% guarantee policy. All items can be returned for full refund. We want you to be happy with your purchase.

If you are not happy for any reason, please contact us directly and we will work with you to make it right. 

We are a 2 person team that processes thousands of stamps a month.

We make every effort to correctly describe and catalog the stamps we list, so PLEASE read complete descriptions!

If there is a fault we will describe it. Reading the description prior to bidding will assure that you are aware of any faults that may be present.

Occasionally we do make mistakes and we may incorrectly catalog something or miss a fault. If we have made a error please let us know and we will make it right. If you notice an error in a listing, please feel free to contact us and let us know. We will try to correct the error in the listing or remove the auction.

If we are unsure about a stamps authenticity, it will be listed as reference material.

We are not expertisers, so we are always open to our customers contacting us about an item that is listed that they think is incorrectly listed or may be a fake.

We post those comments to the auction so that all bidders can read what others may think.

We really appreciate all of our customers and strive to provide the best customer service possible.

If you purchase an item and want to get it expertised, please let us know. If it comes back not authentic, we will accept the return and refund your purchase price plus shipping.

Please Note: We DO NOT pay for expertising services, regardless of the outcome.

Do you combine shipping?   This seems to be our most frequently asked question.

Yes we do.  We will combine over a 2 week period.

If combining items, we ask that you let us know that you are still bidding.  Doing this allows me to put a note on your invoice to remind myself you are bidding so I don't send you a payment reminder.

Also, you will receive a new invoice each day you win an item.  This is for bookkeeping purposes. 

I made an error in my bid, may I retract my bid? 

Please note that we follow eBay's policy on bid retractions. If you entered the incorrect amount (ie: $50 for $5)  you may retract your bid and then replace your bid for the correct amount.  If  you have bid in error, please contact us prior to retracting your bid and let us know.  

We will not tolerate bidders placing bids just to see what another bidder has bid and then retracting their bid.  If we see a pattern of this type of bid retractions we will block you from bidding and report you to eBay. This is not allowed by eBay and it is unfair to other bidders.

Do you accept other forms of payment?

Yes we do.  Please contact us for details.

Can you send me a scan of the back of the stamp?

Yes we can. We are always happy to send additional photos of stamps, front or back, for you to get a better look.  We do need your direct email if you wish to receive additional photos.

Do you accept returns?

Yes we do!  We want you to be happy with your purchase.  If for any reason you are not happy, please contact us.   We process thousands of stamps a month.  We try very hard to inspect them for faults and to catalog them correctly.  We do make mistakes, we are human.  So please if you feel your item has a fault or has been mis-cataloged, please contact us and we will make things right.  We want happy customers.  

My Item has not arrived, what should I do?

Please contact us! 

We have found that very few envelopes actually get lost.  In that unlikely event your item does not arrive please contact us and we will do what we can to find it. 

Domestic mail, we ask that you do give it 30 days from mailing.  Sometimes the Postal service misplaces items and they get delayed.  If item has not arrived within 30 days, you will be asked to fill out an affidavit stating item has not arrived.  This allows us to file with our insurance company.  We appreciate your cooperation with this.

For International shipments we ask you give it 45 days.  This is a requirement of our insurance company.  If your item has not arrived after 45 days you will be asked to fill out a signed affidavit stating item has not arrived.  This allows us to file with our insurance company to recover the loss.  We appreciate your cooperation with this. 

If you need to reach us for any reason: 

 by email:  Through eBay messaging

by phone 301-874-5737

our address:

Oquist

PO Box 83

Monrovia, MD  21770