Payment Time

Payment is typically requested within four business days unless otherwise discussed, and non-payment claims are usually started after 10 days. Please contact us in advance if you need special payment arrangements or options.

Payment Methods

We can accept PayPal, All major Credit Cards / Purchase Cards (info will be taken over the phone), Wire Transfers and more! Please contact us in advance if you don't see your payment method listed. Just give us a call at 775-225-1159!

Shipping Costs

It is not our intention to make money on shipping charges. We only try to cover actual postage, insurance & shipping / packing material costs. If you feel a shipping quote is too high, please contact us as we may have other options available to you. The eBay calculator is simply one estimate and can be off at times.

Turnaround Time

About 95% of our orders ship within one business day and if you let us know that there is rush, we can almost always ship the same day. Freight items usually have a 2 day turn around time.

Next Day Shipping

We can offer next day shipping on just about all our products even if its not shown as an option on the shipping calculator. Please contact us for next day shipping options. We usually can get products out the same day even if paid for as late as 4:00 PM PST.

Will You Reduce an Items Value on the Commercial Invoice to Reduce Customs Fees?

No, unfortunately, we cannot reduce an items value on an invoice or shipping document. We understand paying customs fees is no fun (we have to pay them often as well), but lying about customs fees is against federal law and eBay policy and the fines are severe.

Can You Ship on My Account/Local Pickup?

Yes, we can ship on a customer's UPS and FedEx account. Local pickups are also welcomed weekdays from 10-5 PM and by appointment only. Please let us know you would like to pick up the item before sending payment so we may adjust the invoice accordingly. Please note, a small charge may still apply for customer account shipping to cover the cost of packaging materials.

Packaging

We take packaging very seriously and use only the best void fill and cushioning products. We are proud to offer the InstaPak foam in place packaging system! The use of this packaging is included in most higher end and heavier / fragile items. We can palletize most large items in-house and prep for freight shipment. Custom crating is available at an additional cost. We feel the added cost of the best shipping materials is worth it to make sure your products arrive safe.

Freight/Items near/over 150 lbs/ Very Large Items

Many of our products are too large to ship through small package couriers and must be shipped truck freight. Please inquire about freight shipping charges before making an offer / purchasing a larger item. We request you indicate your destination postal code, and indicate if it is a business address with or without a dock / forklift. This will aide in providing a more accurate quote. We have a fork lift and get very competitive rates with all the common freight couriers. We will need a phone number and address details to schedule a freight shipment for you. As always, buyers are welcome to arrange their own freight pickups. Depending on the size of the item there may be a palletizing/crating fee. This fee will vary depending on the size of the item. Please contact us for pricing.

Returns

We offer a 30 day no questions asked return policy. No RMA number is necessary as we get very few returns. Just let us know you wish to return and item and send it back here. All we ask is you contact us before opening a return request so we have an opportunity to fix the issue before getting eBay involved. If an item arrives damaged or defective, we will cover the cost of return shipment. If you simply ordered the wrong part, we ask you cover the return shipping. Refunds are processed promptly and we have no restocking/return fee.

Nevada Surplus
230 Coney Island Dr.
STE A
Sparks, NV 89431

Product Functionality / Guarantee Policy

Unless specifically stated in a listing, all our products are guaranteed functional upon delivery. Most of the products we sell have been tested by our in-house techs prior to listing / shipping. On items we cannot test, we still guarantee them as functional unless otherwise noted in the individual listing. We offer a 30 day no questions asked return policy. All we ask is you contact us before opening a return request so we have an opportunity to fix the issue before getting eBay involved. If an item arrives damaged or defective, we will cover the cost of return shipment. If you simply ordered the wrong part, we ask you cover the return shipping.

Longer Test Times/Return Policy

We completely understand that many of our automation products take a considerable amount of time and effort to implement into a machine or fully test and can often offer a longer return time/testing period if necessary. Please contact us for more details.

Welcome to Nevada Surplus on eBay!

We specialize mostly in industrial surplus & lab equipment. We have a electrical engineer on staff that can answer most technical questions quickly and accurately. Customer satisfaction is very important to us and we are not satisfied with the sale until you are.

Contact Us

Nevada Surplus
230 Coney Island Dr.
STE A
Sparks, NV 89431

Please call Matt @ 775-225-1159 with any questions.  We are here Monday - Friday 9am - 5pm PST to answer your questions.  Please leave a message with return number if we are unable to answer your call, and we will get back to you as soon as possible.  Thanks!