Feed Me Diamonds Cardi

Domestic Shipping

We offer standard Australia post shipping on all orders at a flat rate of $10. We offer free shipping on domestic orders over $250.

Dispatch and Delivery Times

Orders are sourced and dispatched nationwide. Alannah Hill endeavours to dispatch all orders within 2-5 business days of receiving the order. Some items are of limited stock and may take up to 10 business days to source. Customers will be notified of any dispatch delays.

Once your order is placed, we cannot cancel or amend it as we begin sourcing/packing right away. Please allow 10 working days for delivery during sale periods.

Items may be delivered to you individually and/or separately as they are fulfilled from different locations.

All domestic orders are dispatched via Australia Parcel Post. Please note that handling time is separate from the delivery time. Australia Parcel Post endeavour to deliver items within 3-10 business days.

International Shipping

We offer international shipping to selected countries and highly recommend using a business address for delivery. To check if we deliver to your country or location, please check the Postage & Payments tab on a specific product listing's page. If you have any queries, please feel free to reach out to us on +613 8420 0388

For New Zealand orders we charge a flat rate of $15.

For ALL other countries we service, we charge a flat rate of $25.

International orders are sourced and dispatched nationwide using Australia Post Express Courier International. We aim to dispatch orders within 2-5 business days after purchase. Some items are of limited stock and may take up to 10 business days to source.

All products are sold on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain products or materials and it is the responsibility of customers to check local customs regulations before placing an order for shipping outside Australia. Factory X Pty. Ltd. does not offer any assistance in this process.

Order Tracking

Your order confirmation email will contain a tracking number allowing you to track the whereabouts of your parcel. To do this, you'll need to open your order confirmation email and select View Order Details.

Delivery Address

Alannah Hill Online recommends customers provide a secure delivery address, for example your place of employment as we are not responsible for lost or stolen parcels.

Colours and Sizes

Please note that colours may vary slightly from those displayed by your monitor.

If you need help establishing what size you are at Alannah Hill please refer to our sizing chart.

Sold Out items

We make every effort to keep sufficient stock of items shown on our eBay store. Occasionally, we do sell out of products before the site can be updated. If this should happen, you will receive an email indicating that a particular item you ordered is out of stock and we will offer you with a full refund

Product Care

Alannah Hill uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate, may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner.

Please note beads and sequins may also be lost or damaged if worn in conditions where continual rubbing occurs. Treat your Alannah Hill pieces with care and love!

Footwear

We recommend spraying footwear with the appropriate protector before wear.

Don't forget to check the top pieces on your heels regularly. They should not be allowed to wear down and should be replaced regularly.

Alannah Hill Customer Service

Alannah Hill Customer Support Team is open Monday to Friday: 9am to 10pm, Saturday: 9am - 5pm, Sunday 9-5pm

Phone: +613 8420 0388

The Alannah Hill Online Boutique welcomes any feedback or enquiries that you may have.

Returns Policy

The Alannah Hill online store is happy to offer customers a refund on full price item's only.. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 14 days of receiving your product. Please note: we only accept items purchased online and proof of online purchase/order number must be filled out on the returns form.

Important: Returns will not be accepted without a completed returns form. Please DO NOT provide any other documents aside from the returns form.

Returns are only accepted via post and not in person.

Returning via Post

You can raise a returns request within eBay. Find the item in My eBay under Purchase History and select Return this item from the More actions drop-down menu. Select the reason for return and submit. Alternatively, you can also reach out to us on +613 8420 0388. Once your return has been approved, please follow the below instructions to return:

All deliveries will come with an Online Store Returns Form. This must be completed and sent back with your return, along with your receipt to:

Alannah Hill Online Returns/Exchanges
61 Church Street
Abbotsford VIC 3067

Once the item/s have been received and reviewed, you will a refund for the cost of the purchase (excluding original shipping cost). Refunds will be issued directly to the mode of payment used for the purchase. Email notification will be sent once the return has been processed.

The Alannah Hill online store is not liable for the loss of item being returned. Please refer to the Australia Post website for Terms and Conditions. We recommend using a trackable service and retaining your parcel lodgement receipt as this contains your tracking number.

Refunds

Refunds are only available on full priced items and will be processed using the original tender type that the riginal purchase was made with. Please do not provide credit card details on the returns form. Once you have been refunded, please allow up to 48 business hours for the funds to clear in your account. Please note, refunds are not available on sale items, ''Online Exclusives'' products or items purchased during a promotion.

Sale items: Sale items, items purchased during a promotion are non-refundable.

Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on +613 8420 0388 and they will instruct you on how to return the item.

Exclusions to our Returns Policy: For hygiene and health reasons, we do not accept swimwear, earrings, hosiery, and hair accessories.

International Returns

The Alannah Hill online store on eBay will not credit customs and duties paid on your order; this must be pursued by customers within their own jurisdiction.

As the Alannah Hill online store on eBay is not liable for the loss of the item being returned, we recommend sending your parcel with a traceable service.