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Shipping Policies
We guarantee you fast and professional packing and shipping on every item! We are happy to combine your auctions. Wins are combined every morning, Monday through Thursday. All items ship within 1-2 business days of cleared of payment. To comply with eBay policies, all orders with an item total of $750 or more will be shipped Signature Required for delivery. Also, please verify that your address is correct BEFORE payment, as we must ship to the address on the order.
Available Shipping Methods:
- Domestic: Please see "Shipping and payment" tab for available methods and cost. Insurance and tracking included for all orders. 7% Sales Tax is charged for Florida Residents.
- International: Please see "Shipping and payment" tab for cost. We currently ship only via USPS Priority Mail International. We do not ship via USPS First-Class Mail International due to a high incidence of lost packages, and lack of tracking to many locations. No exceptions are made to this policy.
International Buyers - Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
- For legal reasons, actual purchase price and s/h will be declared on Customs Forms.
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Payment & Combining Policies
- PayPal (Preferred)
- Credit Cards: MasterCard, Visa, American Express and Discover (accepted over the phone)
We greatly appreciate your bids and ask only that you pay in a timely manner so we can get the item shipped to you promptly. We allow the following time frames for payment:
If you will not be combining items, please pay within 7 Days of the auction closing.
If you wish to combine multiple items, we allow up to 14 Days for you to combine your wins so that you can save on shipping.
Please keep in mind that combining must be done manually, and we do this every business day morning. If you wish for your items to be combined, please wait to pay until we send you a new invoice the morning after the auctions end.
Unpaid Item Cases are opened automatically on unpaid items 14 days after the listing for that item ends. New items will not be combined with orders that have Unpaid Item Cases.
Once an item or order is PAID for, it MUST be shipped, so no further items can be combined with it, and it cannot be held for shipping at a later date. Please hold payment until you are ready for it to ship. You may hold payment for up to 2 weeks from your oldest won auction.
International Bidders, please note: The US Post Office limits the size of box we can send to other countries. We will combine as many items as possible into one shipment. However, for orders with many items, or with large items, we may have to break your order up into several shipments, with shipping costs charged accordingly.
Returns
We now offer a 30 day return policy! Bid with confidence knowing that if an item is not as described, we offer a Money Back Guarantee as long as it is returned within 30 days of when you received the item.
If an item is not as described, we will gladly pay the return shipping. If you simply do not want the item anymore, we will still be happy to take it back, but we ask that you pay the return shipping.
Please note: For an item to be eligible for return, we do need to get it back in the condition that we sent it in. If you have any questions on if your item is eligible for return, or even any questions on the return policy in general, please feel free to contact us.
About Us
At Dan's Train Depot, we have been selling on eBay since 1998 and we pride ourselves on excellence in customer satisfaction and you can trust that we will back every item we auction with a 100% satisfaction guarantee, and our feedback is testament to this.
We know what it is like being the customer, so we treat you as we would want to be treated. Our bottom line is this: If you aren't happy, then we aren't happy! If you ever need our assistance with a problem or a question, please feel free to contact us!
Dan's Train Depot 10515 SE 115th Ave, Ocala, FL 34472 Phone: 352-292-4116 Hours of Operation: 9am - 4pm EST, Monday - Thursday
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