We do not refund any shipping or handling costs. Any returns must be in the same packaging and condition as it was sent. When we handle returns, defective items will be replaced with the same or similar product. We do not accept returns without an RMA number. All returns must have an RMA number clearly marked on the outside of the box. Any refunds provided will be by check, unless a credit card was used for purchase, then the refund will be credited to the same card only. If you receive an item that we have guaranteed against DOA, and it is Dead On Arrival, please notify us immediately. We will then instruct you on how to return the item for an exchange or refund. All refunds are subject to a 20% restocking fee and neither shipping nor handling charges will be refunded. We will not accept any returns without an RMA Number on the box; we will provide you with an RMA number when we discuss your return. We do not reimburse any fees you may have incurred from testing, diagnosing, or shipping items. International Customers: Please be aware, if you are returning an item, we do not refund shipping, handling, or bank fees. You are responsible for returning the item and paying for return shipping. |