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Software once opened is nonreturnable; please contact the software developer for assistance.
Items that qualified for free shipping that are being returned will have our shipping and insurance charges deducted from the refund. The return shipping cost (the cost to send an item back to us) is non-refundable.
USA Returns: Please contact us via eBay's email program to receive complete instructions or call 310-591-2243 or 1-877-58-SAMYS (72697)
International Returns: Please contact us via eBay's email program to receive complete instructions. Please Note: The Import Duties and shipping costs which were estimated by the eBay Global Shipping Program are non-refundable if you decide to return the item as they are not collected by Samy's Camera.
Samy's Camera Inc. reserves the right to refuse the return or charge a restocking fee up to 15%.
Please note that if the warranty has been filled out, there is damage, signs of use or items are missing, a restocking fee will be applied and deducted from your refund. We cannot promise a restocking fee would not be applied to your refund until a product has been evaluated by our returns department. Please review our complete return policy for more information: Return Policy
NEW (Brand New) New – Never Used – All original packaging and manuals included. Includes full manufacturer's warranty.
MINT (Like New) 96-100% of original condition – May have slight wear but only visible under close up inspection. Little or no signs of wear.
EXC+ (Excellent Plus) 90-95% of original condition – Product cosmetically may show slight wear and/or signs of use but only visible under close inspection. Lens glass is very clean.*
EXC (Excellent)85-89% of original condition – Shows signs of minor use – Product is in great condition but may have some dust or marks which will not affect performance.
GOOD (Good) 75-84% of original condition – Appears well used and may include dings, brassing, scrapes and bruises but appears in functional condition. Lens glass may have fungus, excessive dust, and/or scratches that can affect picture quality.
FAIR (Fair) 50-74% of original condition – Appears to have been used very heavily with multiple dings, scrapes, scratches and heavy brassing all possible. Product may have fungus, excessive dust and/or scratches that will likely affect picture quality. Item works with certain malfunctions. Read comments for exact details.
AS-IS (Broken) Product is not working/functioning as it should and be sold AS-IS for parts, non-returnable. Final Sale, Sold AS-IS
Open Box/Demo:
Refers to items that may have been displayed in our retail store, used occasionally for training, or returned without original packaging, accessories, and manuals. Please inspect and test the product immediately upon receipt.
*Used Lens Glass Disclaimer - Lenses, even when brand new from the factory, may have a slight amount of dust visible between the lens elements. This is an unavoidable result of the manufacturing process and will not affect image quality or resolution.