• We provide probably the most friendly and helpful online customer service.
  • 10% of our revenue goes to Health related Charities, such as Great Ormand Street Hospital.
  • We offer free colour matching service to make sure you get the most matching hair colour.
  • All our hair are 'BiYa' Branded.
  • Manufacturing our own brand of hair, means we have better Quality Control over the products.
  • We always choose the best quality hair and use state of art techniques to make all our hair products.
  • Our finest kanekalon fibre ( heat resistant fibre) means even the synthetic hair can be curled and straightened just like real human hair ( please see instructions in the section below)
  • Sophisticated and Stylish BiYa retail package makes the product perfect as a gift.


  • Transform your look instantly with one of our easy clip ponytails
  • Just like human hair!
  • Choose 14" 16" 18" 20" 20" for length
  • Choose Clip types between Claw clip (easy and quick to apply), Drawstring (good for plaiting) and Lace/Comb (the most natrual looking)
  • made of top quality thermofibre, which can resist heat up to 180 C
  • Can be straightened and curled just like human hair extensions (please closely follow our instructions)
  • Choose all different colours from the dropbox


  • Comb your hair as usual.
  • Tie your own hair into a ponytail or bun
  • Claw clip: simply clip the ponytail on
  • Drawstring: put your own hair into the drawstring loop, pull the string to tighten
  • Lace/Comb: insert the small comb into your own hair, wrap and tie the lace around.
  • GO
 
Straightening
  • Comb your hair carefully to loosen knots and untangle the hair
  • Slowly straighten the hair from roots to ends with a 170c pre-heated hair straightening iron
  • Let the hair cool down before applying the hair

Curling
  • Pre heat curling iron to 170c
  • Clamp the ends of the hair extension to the pre-heated curling iron
  • Twist the iron until all hair are wrapped around the curling iron
  • Release the hair once they are too hot to touch
  • Let the hair cool down curly
  • The hair piece is curly and ready to wear once it is completely cooled down
       *it is important NOT to lift the hair before it is completely cooled down
          Otherwise the curl will not form properly.
    • When Hair gets tangled up, simply run finger tips down the hair to detangle the knots.  Detangle spray may also be used if required.
    • In order keep the hair in good condition, it needs to be washed regularly with lukewarm water plus some shampoo and conditioner. After wash, the hair needs to be dried naturally in air.
    • Caution: Do Not use comb or hair drier on any synthetic hair products, as this will cause permanent damage to the hair.
    • For PayPal payment: please simply follow the instruction in the checkout
    • For Postal Order payment: please address the postal order to 'BiYa Hair Elements'
    • For Credit Card and Bank Transfer: please contact us for instructions
     
    • We offer combined postage for multiple purchases, so please wait for the combined invoice before making a payment.
    • Orders (with cleared payment) received before 12.30 will be dispatched the same day, otherwise it will be dispatched the next working day.
    • Items are normally dispatched via Royal Mail 1st class Standard delivery. 
    • UK delivery usually takes 1-2 working days. International delivery usually takes
      3-5 working days. For more details, please check Royal Mail website.
    • We also offer express delivery (special delivery), it will be delivered within 24hrs after item is dispatched.
    • FREE EXCHANGE: Think you've ordered the wrong colour?don't worry, as you can send it back to exchange as many times as you want FREE OF CHARGE(providing item is unused). 
    • MONEY BACK GUARANTEE: if you decide the item is not suitbale and want the refund, we will not ask any question but issue the refund straight away (providing item is unused). When returning, please simply download and fill in the return form from our ebay shop.All returns will be processed within 24hrs after receiving the goods.
    • CUSTOMER SERVICE AND COMPLAINTS: If you have anything problem with the quality of the products, payment etc., please make sure to contact us before leaving the negative feedback, as we are always here to help. We always make sure to respond to any messages within 12hours. we are probably the MOST FRIENDLY CUSTOMER SERVICE you would every come across online.We always make sure all problems are dealt with timely and professionally.