| Our Selling Policies |
| Payment |
METHODS ACCEPTED: PayPal, Credit Card, or Wire Transfer
WIRE TRANSFER FEE: $25 for domestic payments, $35 for international
You are entering into a purchase agreement with magnaroute LLC where you agree to buy the contents of this auction. Please pay prompty. After 7 days without payment or contact, an eBay non-payer notice will be sent, and negative feedback will be left. Domestic payments must include confirmed PayPal address, however we can ship to an alternate address which you can place in your PayPal payment notes if you wish. |
| Sales Tax |
Massachusetts: 6.25% |
| Shipping |
WE SHIP BY: FedEx, USPS
WE SHIP TO: Worldwide, unless there is an item restriction.
INSURANCE: Included in the shipping price; we ship everything insured.
We will ship on your FedEx account, however there may still be a handling charge to cover expenses such as packing and materials. Request an invoice if you would like to ship on your account. We can also ship blind directly to your customer. |
| Delivery |
WHEN SHIPPED: For verified PayPal buyers and confirmed shipping addresses, shipments may go out the same day. If you have specific time requirements for your purchase please keep these terms in mind, and contact us before purchasing if you have any questions or special needs.
FREQUENCY OF SHIPPING: Shipments occur every 1 to 3 days, most occur within 1 business day. |
| Refunds & Returns |
ARE RETURNS ALLOWED: We offer a 60 day guarantee against defective product on arrival for all items unless explicitly noted. Returns are not accepted unless the product is non-functioning. All sales are final except otherwise noted.
OUR WARRANTY: Your satisfaction is our top priority. If the product simply does not work properly, and it is not due to incompatibility then we will repair or replace it within 14 days. If we cannot repair or replace it within 14 days we will offer a refund, minus the original and return shipping. Upon receipt of said non-functioning equipment, if we find it to be in good working order we will consider it a functioning return, and will either send the equipment back to you at your cost, or refund your PayPal transaction minus all fees (shipping, listing, final value) and minus a 20% restocking fee. If the item returned is missing parts or has different serial numbers, no repair or refund will be offered and the equipment that was returned becomes our possession, and if the value of what was returned is less than the item that was shipped, we will prosecute to reclaim losses.
ADDITIONAL WARRANTY: For a longer and more comprehensive warranty period, please purchase an extended warranty through SquareTrade using the button provided on this page, or contact us for quotes on Cisco SmartNET support coverage (for whole router or switch purchases only).
ALERT SELLER BEFORE RETURNING: Yes, please contact us so that we can ensure you are not having a compatibility issue.
INCOMPATIBILITY WARNING: Seller is not responsible for incompatibility issues in your destined environment. Returns are not accepted for incompatibility reasons. Please ask all your questions up front before purchase, and consult the documentation links that are usually provided to ensure the item will be compatible with your destined environment.
OTHER: These terms and conditions are the only warranty, express or implied, that is included in this transaction, and supersedes any implied warranty of merchantability or other warranty. |
| Contact Us |
BEST WAY TO CONTACT US: Use the eBay "Contact the Seller" link.
WE NORMALLY RESPOND: within 4 hours (except for overnight)
DAYS WE ARE OFF: Holidays, Weekends, and most Tuesdays, however we usually check and respond to email on these days as well. |
|
Platinum 
