UKayClothing is situated 2 miles from Nottingham's City Centre. We pride ourselves on offering excellent customer service with fast dispatch times. We ship to all four corners of the world and all purchases are provided with Tracking numbers.

All payments to be made via PayPal.

What happens if the item I have ordered is out of stock??

At the time of the listings all items are in stock and available. Unfortunately in rare instances, we may not be able to fulfil an order. This may occur at busy periods when a lot of people are purchasing the same items. In these instances  we will contact you as soon as possible to make you aware of the issue and we  will then offer you a full refund with our sincerest apologies.

Where multiple items have been ordered, we will still fulfil the rest of your order.

We aim to dispatch your order with 24HRS of receiving it, this excluded Weekends and Bank Holidays.

UK Postage is provided by the Royal Mail's Tracked Service. International Shipping is provided by the Royal Mail's International Signed For Service.

We want you to be happy with your purchase. However, if for any reason you are not, we are happy to refund your purchase providing:

We are notified within 7 working days of receiving it and that it is:
• Returned within 28 days of receiving your  order
• The product is in the same condition as  when you received it, and is in original undamaged packaging with all tags  intact. Footwear must be returned in its original box and must not have  tape/postage labels applied as this will damage the box on removal. Anything  not in a re-sale-able condition will be photographed and returned to the  customer at their own cost.

You have a statutory duty to take reasonable care of our goods whilst they are in your possession and during transit. We cannot accept liability for goods that  get lost or damaged when returning.

If the item you receive is faulty, damaged or the wrong item has been sent, please contact us for return instructions and we shall refund you in full.

With the exception of faulty or damaged goods, if you return your purchase after 28 days of receiving your order, we reserve the right to not offer you a refund. We will instead return your original purchase to you and prior to sending it out, request the delivery fee that is applicable to the postage for the  item(s).

Please Note: We do not offer free returns, please make sure you have paid the correct postage before returning the item to us. You are advised to use recorded delivery, or a delivery service that can be tracked and traced when returning. Parcels that do not arrive back to us cannot be refunded regardless of the reason for return.

When will I receive my refund?
We aim to process refunds to your Paypal account within 1-2 working day( excluding Bank Holidays ) of the goods being received back to us. Please allow up to 7 days to receive your refund.

If you have any questions, or a query about an order, please contact us via your ebay account where we will be happy to assist. For urgent attention please call us on: 01159500353