Returns are accepted within 30 days of purchase. New and unused merchandise with tags can be returned to Vera Bradley with a copy of the original packing slip or order confirmation. We reserve the right to refuse a return request if it does not contain this documentation with the return or comply with Rules and Restrictions. Refunds will be processed through PayPal. Please send returns to:
Vera Bradley on eBay
ATTN: Returns
11222 Stonebridge Road
Roanoke, IN 46783
Rules and Restrictions for Returns
- Shipping charges are paid by the customer and are non-refundable.
- All returns must be accompanied by a packing slip or order confirmation.
- All products must be unused and undamaged to ensure a full credit.
- We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
- We cannot be responsible for items that we do not receive.
- Returns will not be accepted at Vera Bradley Stores or Vera Bradley Outlet Stores.