You may return any item* that you buy from Butler Music for a refund of your purchase price within 30 days of receiving it. The customer is responsible for shipping charges both ways. We want all buyers to be happy and all buyers to get a great deal. We sell everything at a very small profit so we cannot afford to refund shipping costs on returned items. If you receive an item that is defective please contact us so that we may rectify the issue.

*Wind instruments such as harmonicas cannot be returned to Butler Music and must be returned directly to the manufacturer for repair or replacement if defective. This is due to health and sanitation issues. Sorry, but it's the law! We strive for a positive experience with every transaction, so please contact us directly with any issues.

Shipping Policy

Residents in Alaska or Hawaii: Please contact us for a shipping quote.

All items ship within one business day of payment. Shipments are processed Monday through Friday. Any payments received after 2pm Central Standard Time Friday will ship the following business day, Monday. We do not ship , answer emails, or take phone calls on Saturdays, Sundays or any postal Holidays. Some items may also be able to be picked up locally, please contact us ahead of time to set up a pickup. Please do not provide a PO Box as your shipping address when choosing UPS Ground. Only USPS can deliver to a PO Box.

Orders out of the US are shipped Priority Mail International. Customs duties , VAT's, brokerage fees, and taxes are NOT part of the quoted shipping cost and are to be paid by the customer when the package is delivered (unless the customer is purchasing the item through the eBay Global Shipping Program which DOES quote import duties). Please check the fees in your country before bidding. We will not declare any item for less than the actual sale price.