We are dedicated to providing the best possible customer service. We endeavour to offer a fast and hassle free experience and strive on providing excellent customer service. We appreciate how difficult it is when online shopping to judge whether a product is exactly what you are looking for. If you require any more information on any of the products please do not hesitate to contact our customer service department before purchasing via the eBay messaging service. Customer Service Helpline: 0843 523 5307
Lines are open 10am till 6pm – Monday to Friday
Feedback is extremely important for all eBay sellers. We strive on providing the best possible experience while shopping with us. If you receive your order within a reasonable time frame, if you did not require any assistance with your purchase then we are politely asking to please leave us 5* a feedback rating. This helps us as a seller maintain a high quality service.
If for any reason you are unhappy with the goods or service you have received while ordering with us then please do not hesitate to get in touch before leaving any feedback and we will try to resolve any issues immediately for you as we endeavour to ensure all customers are satisfied with our services.
All orders placed before 2pm will be dispatched the same working day of confirmed payment. All weekend orders will be dispatched the next working day. All orders are sent via courier service to ensure prompt delivery that can be tracked at any time.
Please note all orders will be dispatched to the address held on eBay only.
For Fast Next Day Delivery Service please do not hesitate to call our customer service team for more details before purchasing. For all other services please allow 3-5 working days for delivery from the date of dispatch. Should you not receive your order, please contact us as soon as possible so we can locate you order for you.
There will be an additional one off surcharge for the following areas:
Channel Islands, Isle of Man, Isle of White, Isle of Scilly, Scottish Isle, Highlands and Northern Island
Please call our customer service team for a quote before purchasing as this may result in the item not being sent if not contacted.
Q. What is your return policy?
A. You are welcome to return your order to us provided it is within 14 days of receiving your order. All returns must be in their original packaging. We cannot accept responsibility for returned items lost in the post so you are advised take out postal insurance.
Q. Can I pay with my credit card over the phone?
A. We accept phone payments, although we do not accept payments via Mastercard.
Q. Can I have a Combined Invoice please with discounted postage?
A. We do combine postal costs, you will need to call us to make a phone payment to receive this.
Q. I live locally - can I collect this item (cash or card)?
A. Of course, please just call us prior to collecting so someone can be available to take payment.
Q. I have received a faulty item - what is the returns procedure?
A. Please email or call us within 14 working days of receiving the item and we will arrange to have the item returned for a replacement or refund.
Q. I Live in Northern Ireland, how much will postage be?
A. Please call us for a quote for shipping before purchasing.
Q. What Is Your Policy On Leaving Feedback?
A. We ask that if for any reason you had an issue with delivery or service received to please contact us before leaving negative or neutral feedback. We understand that things don’t always go to plan and we would love the opportunity to resolve any issues before leaving feedback.
Q. When can I expect my order to arrive?
A. If free stand delivery is selected, the item should be with you between 3-5 working days. If any express delivery is selected this should b with you within 1-2 working days. If this is not the case please contact us as soon as possible so we can locate your order.
Q. Do you ship internationally?
A. Unfortunately, we only ship within the UK.
Q. Will I receive the same item that is seen in the photographs?
A. Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing.
Q. 14 Day Money Back Guarantee?
A. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in their original condition, together with the original packaging, within 14 days of the date of receiving the item. Please contact us prior to sending the item back.
