We accept the following secure payment methods;

Paypal (Recommended)
The most secure method of payment. Take advantage of Paypal's 'payment protection facility' by sending your payment via the Ebay checkout to our paypal account.

Credit/Debit Cards
To make a payment with a credit or debit card, please call our sales hotline on 0161-425-8841 with your Ebay username and the relevant item number found on the listing.

Cheques & Postal Orders
Please make cheques and postal orders payable to Vibox Ltd and send them recorded delivery to the following address: Vibox Ltd, Safestore, Reddish Road, Stockport, SK5 7BW.

NOTE: Orders will only be processed once payment has reached our account.

We aim to dispatch all orders between 24-72 hours of your payment CLEARING in our account.

Orders within mainland UK (excluding Northern Ireland, Scottish highlands & off-shore Isles - where a £12.99 delivery charge applies) will be posted out on a fully insured, DPD Express 24 Hour Delivery Service usually FREE OF CHARGE. Please contact us for rates outside mainland UK and anticipated delivery times. Do not assume the amount shown in the Ebay checkout is correct for international orders as this is just an estimate and is usually inaccurate.

Once your item has been dispatched customers will be sent a confirmation email to the email address registered on Ebay. For tracking numbers, please message our customer service team through the Ebay messaging portal and you should receive a reply within 24 hours.

Although 99% of our orders are delivered within 1-2 working days of dispatch, as with any delivery service, occasional unforeseen circumstances may delay the receipt of your order so please allow at least 3 days after receiving your dispatch confirmation email before contacting us.

Please make sure you check your shipping address on your Ebay checkout as we will ONLY ship to this address.

We would be grateful if, when entering your DSRs for feedback, you would bear in mind that Dispatch time is how quickly Vibox ship your item out and delivery time is how long the courier takes to get your item to you. Whilst we do everything we can to dispatch your item on time we have no control over the couriers' delivery times and must place our trust in their promise to deliver.

Here at Vibox, we understand all our customers want the peace of mind that in the event of you experiencing a problem with your PC, you’re covered for repair. As a result, all our systems come with a MINIMUM, 1 year standard return to base warranty!!!***The 1 year standard warranty covers you for all necessary labour costs, replacement of faulty parts (if required*), unlimited technical advise support and a 90 day FREE collection and return service from the date of delivery (only for UK customers).**

We do offer extended warranties which you can upgrade to by clicking on the relevant link inside the listing.

Important Terms

* Over clocking by the customer, system modifications or removal of any serial numbers will void the warranty. Operating systems and software are NOT covered by the warranty. If the problem is found to be caused through either software, user error or accidental damage, then the repair will NOT be covered by the warranty and a return cost of £5.99 will apply to mainland UK customers (Scottish highlands) and considerably more for customers outside mainland UK.

**In the event that something does go wrong during your warranty period, but this occurs outside your free UK collection & return window, you can either pay us a collection fee of £12.99 or return the system to us at your own cost and we will carry out the necessary repairs or return the faulty component to the manufacturer if needed, and then charge a one off fee of £5.99 for the return of your system. For customers outside the UK you can return the faulty system at your own cost and once repaired we will contact you with a re-delivery quote.

***If a customer decides to have the order returned for any reason other than because of a fault (I.E. change of mind etc) they can do this within the first 7 days after delivery, however they will have to return it at their own cost or they can pay a fee of £12.99 for us to collect the item from them. There is a further charge of £15.99 for the initial delivery cost and labour costs incurred. If being returned for a refund then these charges will be deducted from the refund given. The returned order MUST be unused and still be in a new, re-sellable condition otherwise the return will not be accepted.