All prices are displayed on our website in UK pounds sterling and are inclusive of VAT where applicable.

We only accept payments through PayPal. All orders will be dispatched after payment has cleared.

48 hour despatch*

3-5 day delivery via Royal Mail/FedEx - timed deliveries available at additional costs. Contact Us.

We DO NOT export goods - Eire only.

We may use a courier to deliver some heavier items - this will not effect delivery timescales

* Does not apply on weekends.

RETURNS AND REFUNDS

We understand that there may be times you need to return a product to us. We set out below your legal right to return items to us together with information about our separate “Satisfaction Guarantee”:

Changed your mind?

With our 30-day money-back policy if you change your mind within 30 days just return the product to us in an 'as new' condition (unused and resaleable), including all packaging, instructions and accessories with proof of purchase and we'll give you an exchange or refund.

This may be returned to one of our many stores nationwide or you may call or email our customer service team to receive a returns authorisation number.

Return postage charges must be met by the Customer.

Excluded from our 30-day money-back policy

We're sure you'll understand but there are some products we can't offer returns on due to their nature.

• Goods that have had their manufacturer’s warranty revoked by the breaking of the seal of the product, or registration or activation of software or SIM cards.

• If the silver strip on the back of your Product Activation Key Card has been partially or completely damaged or removed.

• The seal has been broken on any DVD’s, CD’s or software including games.

• Gift Cards.

• Products with recordable Memory (including radio controlled aircraft, journey recorders & storage devices) that have been opened used or had their seals broken.

• Contracted services such as installation or subscriptions where the service has been activated or installation completed.

• Digital downloads – we also can’t issue refunds based on your inability to meet system or regional requirements, or lack of enjoyment while playing the game.

The 30-day money back guarantee is separate and in addition to any of the Consumer’s legal rights to cancel including the right set out in the Maplin Terms and Conditions. In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after the delivery of goods.

If goods are being returned by post, return postage charges must be met by the Customer. Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain a returns number before returning the product. Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

We do appreciate that you may wish to return a product to Maplin. If this does arise you may contact our helpful staff who can assist in resolving any issues.

However, should you have cause to return a product to us, please see below for guidelines.

Please either return the item to a Maplin store or call our customer service team to obtain a returns authorisation number.

We do request the returned unit is accompanied with any accessories and a valid proof of purchase.

A return address is stated on the reverse of the despatch note or can be found in the Contact Us section on our website. We may offer a courier collection service for larger items.

Any returns authorisation number must be clearly displayed on the return packaging and we ask all reasonable care is taken to ensure the goods are suitably packaged. We also would suggest a proof of postage is obtained when returning goods to us.

Maplin may refuse the return of an item if it is not accompanied by a returns authorisation number. Please contact our customer service team to obtain this before the products return.

Any defects in goods that appear within 12 months (or as previously stated) and are due to faulty materials, workmanship or design will be made good by Maplin, either by repair, replacement or refund.

Maplin do reserve the right to inspect returned goods at our central returns centre, prior to a replacement or refund being completed.

FAULTY PRODUCT?

We do our best to make sure everything works perfectly, but if it doesn’t our Customer Services Team are here to help and can find the best solution to your problem.

All of our products are covered by our 1 year product guarantee as a minimum. This means that if there’s any problems in the first 12 months (or within any extended guarantee period) due to no fault of your own we’ll fix it, exchange it or failing that offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe.

We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.

DELIVERY DISCREPANCIES

Should you have any query regarding the delivery of your order, this should be made to Maplin within 30 calendar days after your order/despatch.