About Us

Welcome to Hermod, your number one shop for all things motorcycle. We are a family run business with over 45 years’ experience and we’re dedicated to giving our customers the very best of motorcycle apparel, luggage, accessories and parts, with a focus on quality, service and uniqueness.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments please don’t hesitate to contact us on

 +44 (0)191 487 1123 or info@hermod.co.uk

 or visit our showroom Monday-Saturday 10am-6pm;

322G Mayoral Way

Team Valley

Gateshead

Delivery & Returns

We offer free shipping on ALL orders to mainland UK and there is no minimum spend requirements to qualify for free delivery.

Your order will be dispatched 1-2 working days (Unless otherwise stated), it will be delivered by Royal Mail or Yodel (if your order total value is less than £49.99) or Interlink (All helmets and orders over £50). Our international orders will be shipped via Royal Mail (for smaller items) and DPD or UPS (for larger items).

When ordering from overseas, you may be subject to import charges and taxes, outside of the European Union, which are levied once an order reaches your country. Any charges for duty and/or tax clearance must be paid by you (the buyer). We recommend you contact your local customs office should you have any queries over import duties or taxes as we have no control over this.

Our systems are integrated with Interlink which allows us to email you the minute your parcel has been dispatched containing your tracking details and a delivery time the evening before or via text with the option to change your delivery slot online or via text. We will also send another notification, via email or text, of a one hour delivery window on the morning of delivery along with a “You’re Next” text to confirm the driver is only one delivery away.

We understand that from time to time you may wish to return a product to us. We have created this 90-day returns policy to enable you to return products to us in appropriate circumstances.

Where you have no other legal right to return a product and receive a refund or exchange then you will nonetheless be entitled to return a product to us where:

We receive the returned product within 90-days following the date or purchase of the product.

The returned product is unused, in its original (unopened) packaging (with any seal or shrink-wrap intact), with any labels still attached and otherwise in a condition of a new product. Please make sure the item has been correctly packaged with outer packaging like how it was received.

Unlike most of our competitors we DO accept returns on motorcycle helmets.

We will give you a full refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us unless we delivered the product to you in error or the product is faulty. We will be unable to process any refund or exchange if we have not received a product back to us, we accept no liability for returned goods until they are delivered to ourselves, so we recommend you keep a proof of postage certificate.